[QUOTE=Wmoses;629491]If they (and this goes for any manufacturer, not just FR) they would have their customer relations people join these fora and at least troll for good ideas / feedback. They don't have to post (since that could attract a whole bunch of questions that they might not be prepared to answer) but just reading the posts from actual RVers and then feeding that back to corporate design or service would see an improvement in their product.
Maybe if they were certified to ISO 9001
and actually had procedures that were customer-focused this could happen.[/QUOTE
Wouldn't that be nice
, but that can be a double edged sword.
I subscribe to a different forum (unrelated) where one of the forum sponsors has a somewhat questionable reputation. When someone posted critical comments reg. their products or lack of customer service the moderators would remove theses posts within minutes out of fear they would take their advertising funds elsewhere, you know what I mean.
Maybe they are watching as we speak