We bought a 2012 Flagstaff 829RKSS camper and its on the 2nd year of warranty provided by the Dealer. We reported and provided pictures of our Outdoor kitchen door, showing that it was warping and had what seemed to be the beginning of a crack in the middle of the door as well. No problem and the dealer ordered a new door and we hauled the camper up there and dropped it off. Late last week we got a call saying it (and a few more oddball items that we had written down on the list) was completed. Upon pulling into the dealership, spotting our camper we were shocked to see the Outdoor kitchen door with the "standard 751" lock on it
and those twist controls instead of the slam locks that were on the original door. The dealer said that Flagstaff had "changed" the design of the locks on the doors now and this was what they switched over to.
I am not comfortable having a TV, Microwave, Fridge (beer) and just other things inside this kitchen with the community locks everyone has and it also seems like a downgrade. IMO.
Has anyone heard this?
We did call another dealer just to ask about this and they said they just replaced an outdoor kitchen and FR sent them the door pre-bored for the slam locks just the other day.
so I am VERY skeptical with what they did and extremely NOT happy.
Should I call FR or Flagstaff customer service? Does anyone have a direct number?
I am just not sure how to handle this-- and this isn't the first time we have been less than happy with some of the work they have done. we have until October for the 2nd year of the warranty to be finished.
the door is badly aligned as well on the camper...IMO but after looking at some of the Salem's they carry on the lot... those doors are no way aligned evenly all around the opening... nor flush with the camper wall. what gives??
Any help or suggestions will be appreciated. I do have pictures as well.
Not so Happy Campers right now...