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Old 07-01-2014, 07:09 PM   #11
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[QUOTE=dtomstant;648378]I have the same issue and have forwarded pics to the dealer which they will apparently forward to the warranty rep for Arkansas or South Region. Ours is a 2014' with 3 short trips. Cap looks identical. Feels like lack of support behind the cap, and the lack of material thickness combined with heat from the sun makes for problems. We'll see what they say.
Our warranty rep according to the dealer is Roger Biler (sp?) 574-642-2640... And the number's always busy.

This is what roger sent back to me after sending pictures. Haven't herd back after replying.

I am sorry to hear about you having a problem with your trailer. Can you give me the last 7 digits of your trailer’s VIN so that I can look up your information and see what can be done?

Thank you.


Roger Beiler
Warranty Administrator
Rockwood & Flagstaff
Forest River Inc.
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Old 07-01-2014, 08:11 PM   #12
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I had the same problem. My dealer said it was in warranty. They replaced the frt cap and put some support under the cap at the top.


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Old 07-03-2014, 05:40 PM   #13
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We'll this is what my dealer told me.

Unfortunately Forest River did not offer any assistance with the front cap of your Rockwood. My advise is to call them directly and ask for help with it. That might make all the difference!
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Old 07-05-2014, 10:58 AM   #14
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I have a small dent on the road side about half way down from the rock shield. Caught it on our PDI and faker took pictures to send to warranty rep.
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Old 07-05-2014, 10:59 AM   #15
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Dealer
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Old 07-07-2014, 08:15 AM   #16
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Quote:
Originally Posted by GL1800Rider View Post
Dealer
Faker/Dealer. Much difference?? LOL!
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Old 07-08-2014, 05:42 PM   #17
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After reading your post I checked my 2015 8289WS and found the nose cap collapsing the full span just above the ROCKWOOD logo. I pointed it out to the service department at the dealer (RV Outlet Mall, Georgetown, TX) and they said they had never heard of it. We'll see how this turns out.
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Old 07-08-2014, 06:25 PM   #18
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Rockwood checking with internal departments about a fix or ? They are pretty glib about the issue and have me and the dealer on hold until the end of the week... More as this unfolds. Seems like a cut and dried warranty fix.


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Old 07-08-2014, 06:42 PM   #19
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I have not herd anything back from Roger Beiler, accept a thank you for sending the pictures and info. But he said he would get back with me. We will see.
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Old 07-08-2014, 06:44 PM   #20
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This freaked me out enough to go out in the pouring rain to take a look.

Thank goodness for me no issues - but I will sure mention this at Goshen and see what the Techs have to say!
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