Well it's been almost 2 months since I discovered the mattress issue. After repeated calls to the dealer and multiple lies like "We ordered it and it never came in." and "We've reordered it and put a rush on it." last Saturday they called and left a message asking what was going on with my mattress and wanting to know if I had returned the old mattress to them yet or not. I called and spoke to the liar, I mean service guy and he proceeds to tell me that I now have to return the defective mattress to them so they can return it to the manufacturer and the manufacturer will not send one until they get the defective one. I told him I was going camping this weekend and they need to sh$t one or take one from a stock unit. Service liar told me that he would get with his service manager and get back to me. That was last Saturday, and I've never heard anything. Even after I called and left him a message Wednesday. I emailed my salesman and explained the situation. His reply was "sorry for all this. I've gotten with service liar and he says we need the old mattress back first." I am so pissed about this right now. It's not the fact that the mattress is defective, that's not even really an issue as we rarely ever need it. It's the principal that I've been getting the runaround and lied to for the last 2 months. I need to figure out who makes the mattress so I can call the manufacturer myself. Sorry for the long winded rant, I'm done.
2012 Rockwood Signature Ultra Lite 8312SS
2008 Rockwood Roo 21SS (History)
1981 Starcraft Galaxy 2108 (its gone
1999 Dodge Durango (Retired TT)
2006 Dodge Ram 3500 Quad Cab 4x4