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Old 06-29-2012, 03:13 PM   #21
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Join Date: Mar 2012
Location: The land of pleasant living
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Well, I called Flair and spoke to a lady named Elaine. She was very helpful and nice. She did in fact confirm that the defective mattress has to be returned to them before a new one is sent out. She also confirmed that there were no claims made on the VIN of my Rockwood. She is sending me a warranty kit that has a bag with prepaid shipping to send back my defective mattress to them. Once they get my old one and inspect it they will send me a new one. I have no problem sending the old one back first and it wouldn't have been an issue had the dealer told me this 2 months ago instead of lying to me and giving me the runaround.

2012 Rockwood Signature Ultra Lite 8312SS
2008 Rockwood Roo 21SS (History)
1981 Starcraft Galaxy 2108 (its gone)
1999 Dodge Durango (Retired TT)
2006 Dodge Ram 3500 Quad Cab 4x4
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Old 09-01-2012, 12:12 AM   #22
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where can i replace my air mattress?

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Old 09-01-2012, 07:08 AM   #23
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Join Date: Oct 2009
Location: South Eastern PA
Posts: 21,379
Originally Posted by doc1dc361 View Post
where can i replace my air mattress?
Air bed leaks, first time we used it

Has the web site and contact info.


Lou and Laura with Bella - German Short Hair Pointer
2008 GMC Sierra 2500HD Crewcab SB Allison Duramax
2010 Flagstaff 8526RLWS - Superglide 3300
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8312ss, air mattress

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