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Old 02-05-2016, 11:20 AM   #1
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Camping World of Oxford Anniston, AL

I just want to warn anyone in the area of this Camping World of how I have been treated. This is a long complaint which I have filed with Camping World, Good Sams Club, Forest River and now in this forum - just really pissed.

I have been absolutely frustrated with this Camping world from the day we picked up our camper. We picked out a 2016 Windjammer 3025W with the Diamond package. The next week when we arrived to pick up the camper, we waited for over an hour to begin the walk-thru. It wasn't until the exterior walk-thru was complete when we entered the camper only to find out they prepped the wrong camper. The salesman actually wrote down the wrong stock number. So, now we have to wait for several more hours while they install a TV and prep the correct camper. But let me go back to the guy doing the walk thru on the wrong camper, he actually broke the power plug door on the camper during the walk-thru and just said "ah that doesn't matter"! So now while they are rushing a prep on the correct camper, we sit down with a guy in Finance to do the paperwork. He screwed up the paperwork 5 times! Yes, we actually had to sign multiple documents 5 separate times. Not only did he continue to get the stock number incorrect, he misdated the apps repeatedly. It took two hours just to do paperwork! While we were watching them prep the correct camper, I saw one of the service techs pull the power cord and drop it on the ground. I did not know then, but when he did this he broke the O-ring on the cord that screws onto the camper. We arrived at camping world at 9:30 AM and did not pull out of camping world until 5:30 PM - unbelievable. So, we go camping and make our list of items that need repair. I took the camper in a month ago. The authorization request for the warranty work hasnít even been done yet. The service tech Ė did not even document the broken power cord O-ring Ė he tagged it with Tape, but failed to document, therefore not replaced. When I spoke with him today, he stated that he would have to send an authorization request in for replacement. I asked that he just exchange it with another camper on the lot and then request that to be replaced. He stated no. I spent a great deal of money at this camping world and I feel that I have been crapped on. This is the most inept business I have ever dealt with. If I could have found that specific camper locally I would have bought locally, but this camping world was the only one that had it in stock and it was three hours away. After I pick up my unfinished camper tomorrow, I will never, ever return to this camping world. I will do my very best to discourage anyone else from doing business with this camping world. This place and its people absolutely suck.
Thanks for allowing me to vent.
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Old 02-05-2016, 11:29 AM   #2
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That camping world is not alone in providing BAD customer service. I'm sorry to hear about your issues. I had a bad experience with CW in Hanover PA. My trailer will never darken their doors again. Ask FR for names of a different dealer for warranty repairs. Hopefully you will get lucky and find a good one. I have not yet. Keep the faith and enjoy your camper and get it fixed. As far as the power cord take a picture and send it to FR warranty dept. have them ship you a new one to your door. They did this for me for broken chain. Screen door and a warped cabinet door.
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Old 02-05-2016, 11:34 AM   #3
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What a great idea. Thank you I will do that.
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Old 02-05-2016, 02:28 PM   #4
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I am stunned. I also posted this complaint on the Good Sams Club forum and within minutes was asked to PM a "rapid response coordinator" regarding the issue. I did and he informed me he was going to present the issue to his "leadership". Within 1 1/2 hours I received a call from the dealership Manager. He told me he got a call and read my complaint. He apologized immensely and told me he was taking a power cord from another camper on the lot and replacing mine. I was impressed and yes, stunned. Still going to get it tomorrow.
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Old 02-05-2016, 02:30 PM   #5
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Congrats!! I hope that will finish off your list of items.
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Old 02-05-2016, 02:49 PM   #6
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Sorry to hear about your issues with CW however thee are numerous folks here that have had bad experiences from them. Sounds like things coming around after your post on GS forum. This good to hear. It's seems like all the good dealers are being bought out by bigger folks and it goes down hill from there. We had a very good dealer here and they where bought out last year by Campers Inn down hill now. Never will I go back. Hope you enjoy your Windjamer . Later RJD
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Old 02-05-2016, 09:22 PM   #7
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Sorry to hear about your problems and glad to hear they have been addressed/fixed.
Many people have experienced as bad or worse. I believe this was/is a indication of the future with this location and if you had not completed the transaction as you indicated I would have walked out and purchased from somewhere else.
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Old 02-05-2016, 10:09 PM   #8
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1st ~~ never stop with a tech if unhappy, not a work order writer, or even the service mgr. The General Mgr oversees the entire operation. I have met 2 GMs at CWs, not with complaints, but am impressed with both. Before purchasing at CW Myrtle Beach (I work with the internet manager) I met the service mgr and sales mgr. I had questions for the service mgr before both purchases there. Only good things to say about CW in Myrtle so far.
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Old 02-06-2016, 04:31 AM   #9
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Sorry to say, but- NEVER EVER BUY AN RV FROM CAMPING WORLD! Have yet to hear of a satisfied customer who bought there. It's alright for their way over-priced accessories and goodies, but that's about it. And never, ever take your RV to them for any kind of work. I have a friend who bought a new fridge from them, and they charged him shipping from one Camping World to the one he was at! This pretty much decides it for me; I will not re-up with Good Sam. I sure hope you get everything fixed the way it's supposed to be. Good luck...
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Old 02-06-2016, 01:16 PM   #10
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[QUOTE=RusLwt001;1094965]I just want to warn anyone in the area of this Camping World of how I have been treated. This is a long complaint which I have filed with Camping World, Good Sams Club, Forest River and now in this forum - just really pissed.

I have been absolutely frustrated with this Camping world from the day we picked up our camper. We picked out a 2016 Windjammer 3025W with the Diamond package. The next week when we arrived to pick up the camper, we waited for over an hour to begin the walk-thru. It wasn't until the exterior walk-thru was complete when we entered the camper only to find out they prepped the wrong camper. The salesman actually wrote down the wrong stock number. So, now we have to wait for several more hours while they install a TV and prep the correct camper. But let me go back to the guy doing the walk thru on the wrong camper, he actually broke the power plug door on the camper during the walk-thru and just said "ah that doesn't matter"! So now while they are rushing a prep on the correct camper, we sit down with a guy in Finance to do the paperwork. He screwed up the paperwork 5 times! Yes, we actually had to sign multiple documents 5 separate times. Not only did he continue to get the stock number incorrect, he misdated the apps repeatedly. It took two hours just to do paperwork! While we were watching them prep the correct camper, I saw one of the service techs pull the power cord and drop it on the ground. I did not know then, but when he did this he broke the O-ring on the cord that screws onto the camper. We arrived at camping world at 9:30 AM and did not pull out of camping world until 5:30 PM - unbelievable. So, we go camping and make our list of items that need repair. I took the camper in a month ago. The authorization request for the warranty work hasnít even been done yet. The service tech Ė did not even document the broken power cord O-ring Ė he tagged it with Tape, but failed to document, therefore not replaced. When I spoke with him today, he stated that he would have to send an authorization request in for replacement. I asked that he just exchange it with another camper on the lot and then request that to be replaced. He stated no. I spent a great deal of money at this camping world and I feel that I have been crapped on. This is the most inept business I have ever dealt with. If I could have found that specific camper locally I would have bought locally, but this camping world was the only one that had it in stock and it was three hours away. After I pick up my unfinished camper tomorrow, I will never, ever return to this camping world. I will do my very best to discourage anyone else from doing business with this camping world. This place and its people absolutely suck.
Thanks for allowing me to vent.[/QUOTE


Welcome to Camping World, all of them are pretty much the same.
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