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Old 05-01-2014, 06:56 PM   #11
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Bob Fields is the manager of the service dept. Help helped me a lot. He got me answers. bfields@concertone.com


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Old 05-01-2014, 07:27 PM   #12
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The remote buttons do stick at times. If the buttons stick on the control panel won't work either. I find the power button sticks on th remote and the volume buttons as well. The panel torqued is an issue and the fix as mentioned by Herk, Just loosen the screws.

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Old 05-01-2014, 08:44 PM   #13
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Bob Fields is the manager of the service dept. Help helped me a lot. He got me answers. bfields@concertone.com


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Bob fields has moved on and unfortunately (for us) no longer works at Concertone.
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Old 05-02-2014, 11:43 PM   #14
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Mine is just the opposite. It won't shut off so I had to put a switch on the hot wire.

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Old 05-03-2014, 03:17 AM   #15
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Mine is just the opposite. It won't shut off so I had to put a switch on the hot wire.

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Which wire did you add the switch to? I would like to shut it off to, I pulled the unit and Couldn't figure out which one was from the fuse to it? They have at least 12 to that panel. I added a switch to the CO detector but not the genesis yet. I don't like them making it hot all the time. I don't use the memory anyway.
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Old 05-03-2014, 12:07 PM   #16
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I wish I could tell you without pulling the unit to see. I do remember that the positive wire was clearly shown in the manual and on a sticker on the back.

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Old 05-03-2014, 03:36 PM   #17
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Here are some schematics and photos that might help
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Old 05-03-2014, 05:05 PM   #18
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Thanks Lou, I will pull the unit out tomorrow, and take a look.
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Old 05-05-2014, 03:46 PM   #19
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Thanks Lou, I will pull the unit out tomorrow, and take a look.
You should have the wiring diagram on the back of the unit.
FYI I have a 500 for parts if you need one. Unit works with b and c speakers but the amp did not work for a.

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Old 05-05-2014, 03:49 PM   #20
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The model of the digital surround system is a ZX500. I removed it from it's resting place in the RV yesterday and when I had it out I pressed the eject for the DC that was in it and low and behold it ejected but that was all it did. When I put it back it still didn't work.
I have one I removed the A channel surround sound was not working but the other features works if you need one for parts.

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