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Old 04-30-2014, 12:29 AM   #1
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Concertone 5.1 Digital Surround Sound

Does anyone have a running knowledge of how these units work? On mine the power button show a red light but the unit will not perform any of it's functions. The manual although very informative does not give one any troubleshooting tips. I've pulled the base out from the wall but all I ever see is a mass of wire. Hard to tell what's what. Any hints from anyone as to what I should be looking for?? Have a nice day.

Robert
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Old 04-30-2014, 05:14 AM   #2
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Since we lost our Concertone Rep I will try to help.

What model do you have? http://concertone.com/product_gallery.html

If you do not know, here are some manuals and their web site.

Concertone® Home Page
Attached Files
File Type: pdf ZX700 Owners Manual.pdf (9.63 MB, 459 views)
File Type: pdf ZX500Concertone.pdf (1.52 MB, 414 views)
File Type: pdf GT-3.0-5-4.pdf (1.89 MB, 151 views)
File Type: pdf Concertone RV2004S 12V Multimedia Radio System Manual.pdf (4.67 MB, 437 views)
File Type: pdf ZX75 Manual 1st gen.pdf (1.10 MB, 194 views)
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Old 04-30-2014, 08:51 AM   #3
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I have a 2010 Flagstaff and does the same thing. I have to pull the fuse in the converter box , wait 5 sec. replace and the radio will work just fine
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Old 04-30-2014, 09:13 AM   #4
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The model of the digital surround system is a ZX500. I removed it from it's resting place in the RV yesterday and when I had it out I pressed the eject for the DC that was in it and low and behold it ejected but that was all it did. When I put it back it still didn't work.
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Old 04-30-2014, 02:28 PM   #5
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Quote:
Originally Posted by captainchaos View Post
The model of the digital surround system is a ZX500. I removed it from it's resting place in the RV yesterday and when I had it out I pressed the eject for the DC that was in it and low and behold it ejected but that was all it did. When I put it back it still didn't work.

Sorry to hear that. Looks like eBay may be your best option to replace at a reasonable price. They are only selling their most recent products online.
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Old 04-30-2014, 02:39 PM   #6
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I had one in a 2005 Flagstaff and it reached a point that I could only get it to operate using the remote control. Few if any of the faceplate buttons worked. As long as I used the remote...it worked fine.
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Old 04-30-2014, 05:50 PM   #7
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Originally Posted by kerrlakelover View Post
I had one in a 2005 Flagstaff and it reached a point that I could only get it to operate using the remote control. Few if any of the faceplate buttons worked. As long as I used the remote...it worked fine.
Over torquing the mounting screws has been known to warp the circuit board holding the buttons. Try loosening the screws and see if the buttons start to work again.
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Old 05-01-2014, 12:07 AM   #8
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I just went out and disconnected the negative post on my battery for about two minutes and when I reconnected the negative terminal it made no difference. I kind of think that maybe a 5 pounder will do the trick. I don't even have a remote to try it that way. Any model numbers for those remotes you folks are talking about? Thanks and have a great day.
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Old 05-01-2014, 03:12 AM   #9
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I have a 2010 Flagstaff and does the same thing. I have to pull the fuse in the converter box , wait 5 sec. replace and the radio will work just fine
x'2 You need to do a reset, You could call Crutchfield, they might be able to help they were and are still suppliers for Concertone. I bought 2 new 6" outdoor speakers from them same as the 4" that came with the unit, they even say Concertone on them.
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Old 05-01-2014, 06:47 AM   #10
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Originally Posted by captainchaos View Post
Does anyone have a running knowledge of how these units work? On mine the power button show a red light but the unit will not perform any of it's functions. The manual although very informative does not give one any troubleshooting tips. I've pulled the base out from the wall but all I ever see is a mass of wire. Hard to tell what's what. Any hints from anyone as to what I should be looking for?? Have a nice day.

Robert
Yes I know how. They normally don't...
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Old 05-01-2014, 05:56 PM   #11
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Bob Fields is the manager of the service dept. Help helped me a lot. He got me answers. bfields@concertone.com


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Old 05-01-2014, 06:27 PM   #12
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The remote buttons do stick at times. If the buttons stick on the control panel won't work either. I find the power button sticks on th remote and the volume buttons as well. The panel torqued is an issue and the fix as mentioned by Herk, Just loosen the screws.

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Old 05-01-2014, 07:44 PM   #13
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Bob Fields is the manager of the service dept. Help helped me a lot. He got me answers. bfields@concertone.com


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Bob fields has moved on and unfortunately (for us) no longer works at Concertone.
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Old 05-02-2014, 10:43 PM   #14
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Mine is just the opposite. It won't shut off so I had to put a switch on the hot wire.

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Old 05-03-2014, 02:17 AM   #15
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Mine is just the opposite. It won't shut off so I had to put a switch on the hot wire.

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Which wire did you add the switch to? I would like to shut it off to, I pulled the unit and Couldn't figure out which one was from the fuse to it? They have at least 12 to that panel. I added a switch to the CO detector but not the genesis yet. I don't like them making it hot all the time. I don't use the memory anyway.
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Old 05-03-2014, 11:07 AM   #16
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I wish I could tell you without pulling the unit to see. I do remember that the positive wire was clearly shown in the manual and on a sticker on the back.

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Old 05-03-2014, 02:36 PM   #17
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Here are some schematics and photos that might help
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Name:	Concertone Wiring.jpg
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ID:	51514   Click image for larger version

Name:	ZX-800 connections.jpg
Views:	578
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Old 05-03-2014, 04:05 PM   #18
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Thanks Lou, I will pull the unit out tomorrow, and take a look.
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Old 05-05-2014, 02:46 PM   #19
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Thanks Lou, I will pull the unit out tomorrow, and take a look.
You should have the wiring diagram on the back of the unit.
FYI I have a 500 for parts if you need one. Unit works with b and c speakers but the amp did not work for a.

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Old 05-05-2014, 02:49 PM   #20
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Originally Posted by captainchaos View Post
The model of the digital surround system is a ZX500. I removed it from it's resting place in the RV yesterday and when I had it out I pressed the eject for the DC that was in it and low and behold it ejected but that was all it did. When I put it back it still didn't work.
I have one I removed the A channel surround sound was not working but the other features works if you need one for parts.

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