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Old 08-18-2011, 07:13 PM   #21
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I contacted Doug Fought and we will be bringing the TT to him in October. He said they could put us on the "hot" list, since we are otherwise homeless, but it's still going to take a couple of weeks to get the repairs done.
I mentioned the jumping video on the Concertone and he said they would swap out the radio for whatever is currently being used. How cool is that?
All in all we feel confident that Forest River will take care of any issues we have and that BigRed hooked us up with a good customer service person in Doug Fought.
I am so glad I ran across this forum. It has been a priceless resource for me.
Thanks y'all.
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Old 10-18-2011, 01:16 PM   #22
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Hi everyone,

Just wanted to supply an update. Doug honored our warranty (purchased from RVW, but we live in Canada). We arranged to drop our trailer at a dealership just across the border. About an hour away from us. All updates will be done at the factory and trailer delivered back to dealership we dropped off at. Great service ... very pleased. This forum has been a great resource. Thank-you all!
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Old 10-23-2011, 06:09 PM   #23
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This morning I noticed the same crack on my 2011 Rockwood 8313 Signature Ultralight. Can someone please post or PM me the contact info for Doug?
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Old 10-23-2011, 10:27 PM   #24
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Doug Fought - Warranty Manager
574-642-5165
dfought@forestriverinc.com


You may want to email him with an photo of the crack then follow up with a phone call.
They have been great with repairing ours so far. Doug and his team are easy to work with too.
Good luck
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Old 10-24-2011, 08:39 PM   #25
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We picked up our repaired 3065W from the factory this afternoon and we're very pleased with the work performed.
Doug Fought put us in contact with the service manager at the plant that takes care of the repair work and he worked directly with us from drop off to pick up. We took ours to the factory in Millersburg, Indiana ourselves since we were in the area then picked it up there as well.
We wanted an egress window in the bedroom and they were able to accommodate us with that as well.
I was a little concerned after reading about BigRed's experience but I'm happy to say that we have no complaints, just praise.
So to Doug, Floyd and the crew... thank you so much for a job well done!
My only regret.... I didn't ask for a factory tour but we are in elkhart for a few days so maybe I'll give them a call.
BTW... We saw a lot of the new Rockwoods with the new exterior color and frameless windows... very nice!
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Old 11-29-2011, 10:12 PM   #26
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Crack in Rockwood Windjammer

Purchased a 2011 Rockwood Windjammer 3008w from a dealer in Ohio in March 2011. Towed to trailer to Newfoundland Canada and spent quite a bit of time travelling around the province during the summer. On one of our trips we discovered that the front slide had shifted from front to back while towing enough to tear the bracket for the awning completely off the outside of the trailer. Replaced the bracket myself but still found that the slide was shifting while towing. Since then I have discovered a crack in the outside wall just above the slide similar to what I have seen here. I have contacted the dealer on numerous occasions in the last month and feel that I am getting the run around from them. They keep telling me they will get back to me. Does anyone have a contact name and number with Forest River who I can discuss this issue with. Getting no satisfaction from the dealer. Any response will be appreciated. FRUSTRATED.....
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Old 11-29-2011, 11:20 PM   #27
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Glen
Contact Doug Fought - Warranty Manager
574-642-5165
dfought@forestriverinc.com


You may want to email him with a photo of the crack then follow up with a phone call.
They were great with repairing our Windjammer.
Doug and his team are easy to work with too.
Good luck
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Old 01-10-2012, 09:24 PM   #28
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Unhappy Oh No

Now I am concerned. I am in the process of buying a Windjammer 3008w and now the crack issue and moving slide issue has me concerned. Do I back out on this purchase?

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Old 01-10-2012, 09:50 PM   #29
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I believe all the crack issues were on models 2011 and earlier. There are others here who may know more but from what I have seen and followed on the various threads I believe I am correct. I know there were some design changes on the 2012 models and I do not recall seeing any issues with the cracks.
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Old 01-10-2012, 10:29 PM   #30
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Glad to know that. I will definitely ask about it when I talk to Jay at Fairfield RV on Thursday. I am going back to the RV show for another look and to get a trade-in appraisal for my Terry TT.
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