We picked up our repaired 3065W from the factory this afternoon and we're very pleased with the work performed.
Doug Fought put us in contact with the service manager at the plant that takes care of the repair work and he worked directly with us from drop off to pick up. We took ours to the factory in Millersburg, Indiana ourselves since we were in the area then picked it up there as well.
We wanted an egress window in the bedroom and they were able to accommodate us with that as well.
I was a little concerned after reading about BigRed's experience but I'm happy to say that we have no complaints, just praise.
So to Doug, Floyd and the crew... thank you so much for a job well done!
My only regret.... I didn't ask for a factory tour but we are in elkhart for a few days so maybe I'll give them a call.
BTW... We saw a lot of the new Rockwoods with the new exterior color and frameless windows... very nice!