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Old 09-13-2013, 09:54 PM   #11
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Question about your tire issue when it went back to the factory. Before we sent ours back we had to complete a form that also listed some do's and don'ts and send it back to FR. One of the things on the form said they were not responsible for tire and brake issues during transport. Did you have the same form?

We had no issues like that so no big deal. Glad to hear, even though your dealer is taking it a step further, that at least it was taken care of.
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Old 09-13-2013, 10:01 PM   #12
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Yes I signed all the same stuff. The dealer got them warranty the tire and send them the correct one. Maybe its my dealership going the extra step. The other thing that you can use against that claim is how do you know the transport company was nice to it. For all I know he could have towed 75 mph the whole way there and hit every pot hole. The tires didn't even have two years on them.
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Old 09-13-2013, 10:06 PM   #13
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True, you don't know how they treat them hauling back and forth across the country. As for the tires themselves, I found factory tires not to be of much quality. We had three tire issues in just over the first year of ownership and less than 7500 miles. I replaced them all with Load D tires and my spare is a Load E. It's the oddball because that was all that was available while sitting on I-80 in central Nebraska.
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Old 09-13-2013, 10:14 PM   #14
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Very true. I will at some point get load range E tires for it. They are just better. But you got to give credit to the dealership for catching it and getting FR to fix it. Although I didn't think the Duro tires filled with nitro fill got that bad of a rating.
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Old 11-04-2013, 08:24 PM   #15
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Well I finally got her back last Wednesday. As soon as I pulled up I noticed a dent on the curb side up front by the awning arm. It was in the metal trim. The dealership started replacing that. Then I noticed more trim that was damaged. They fixed all the trim as I watched. I noticed a blind inside broke as well. They were able to fix that as well. The radio was still messed up even though FR said it worked fine. So that's still on the dealer list. I got her home and went to lock the door open and I found a patched hole in the brand new side. I could not believe what FR did. Looks like someone we to put the latch on and drilled a hole then noticed he was over to far. He patched it with putty. It even has spider cracks all around it. I am pissed. I just can believe it all the crap that went down trying to get a repair done. Just trying to figure out my next move.
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Old 11-04-2013, 08:31 PM   #16
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Well I finally got her back last Wednesday. As soon as I pulled up I noticed a dent on the curb side up front by the awning arm. It was in the metal trim. The dealership started replacing that. Then I noticed more trim that was damaged. They fixed all the trim as I watched. I noticed a blind inside broke as well. They were able to fix that as well. The radio was still messed up even though FR said it worked fine. So that's still on the dealer list. I got her home and went to lock the door open and I found a patched hole in the brand new side. I could not believe what FR did. Looks like someone we to put the latch on and drilled a hole then noticed he was over to far. He patched it with putty. It even has spider cracks all around it. I am pissed. I just can believe it all the crap that went down trying to get a repair done. Just trying to figure out my next move.

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Old 11-04-2013, 08:43 PM   #17
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The thought has crossed my mind. The dealer wants to have a body shop fix it. I am not sure I am down with that. I was suppose to have had a brand new side put on not a new one that they damaged. That was the deal.
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Old 11-04-2013, 08:46 PM   #18
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Don't think Perry can help you anymore, but be sure to document and furnish pics and text right back to the factory. That repair was lacking putty and sand paper. Pretty sloppy!
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Old 11-04-2013, 08:53 PM   #19
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I just can't believe we yes I can. The worker should have admitted the mistake and they should have patched it at the factory. They had the trailer almost the full 9 weeks. Just frustrating. The funny part is this hole more visible than the crack it went in for.
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Old 11-18-2013, 11:28 AM   #20
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I just can't believe we yes I can. The worker should have admitted the mistake and they should have patched it at the factory. They had the trailer almost the full 9 weeks. Just frustrating. The funny part is this hole more visible than the crack it went in for.
That's totally unacceptable for a repair job. I'd be frustrated, too! Oh wait - I am frustrated. Our trailer was supposed to be in for service on October 14th to have the side panel replaced due to a crack above the door and it's still sitting in our dealer's yard We had our first snowfall yesterday and if it doesn't get picked up and back to us soon, we'll have a problem finding a place to store it for the rest of the winter. It was back on August 13th that they said it would need to come back to the factory for repairs! Now they are saying "it must have fallen through the cracks", (no pun intended).
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