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Old 06-16-2013, 08:05 PM   #1
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crack worst fathers day present!

Spent my fathers day relaxing and washed and waxed my 3006w. I found a crack by the rear door. Has any one had a crack appear hear. I've heard about the one by the slide out but not by the rear door. I need to find out who to contact. It is only 13 1/2 months old. Any help out there?
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Old 06-16-2013, 08:08 PM   #2
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Here is the damage.
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Old 06-22-2013, 08:11 AM   #3
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I just read this and see that nobody has replied to you. Sorry to hear about your troubles.

I did some research on the forum this morning and located a couple of threads where Windjammer (and other Forest River V-nose trailers) were having some problems with cracks similar to yours, although they were mostly above slides and were all on trailers from model years 2011 and before.

I am not sure if he is still the guy to contact, but each of those threads pointed those with troubles to contact Doug Fought at Forest River. Here is the contact information contained for him in those threads:

Doug Fought, Warranty Manager
Flagstaff / Rockwood Divs. of Forest River
Phone 574-642-5165
Fax 574-343-5902
dfought@forestriverinc.com

Good luck.

Lee
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Old 06-24-2013, 01:10 PM   #4
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Just got off the phone with the dealer. FR IS going to fix the crack They will need to have it for 8 to 9 weeks. Now to find the best time to let her go for a bit.
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Old 06-24-2013, 01:14 PM   #5
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Glad to hear that they will fix it. if it is out of warranty and they are being nice by fixing it, I would send it right away and cancel camping plans, but that is just me.
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Old 08-22-2013, 09:37 PM   #6
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We have a crack in the same place!!

Quote:
Originally Posted by doosterhouse View Post
Just got off the phone with the dealer. FR IS going to fix the crack They will need to have it for 8 to 9 weeks. Now to find the best time to let her go for a bit.
My husband was washing our trailer just last week and noticed a crack in the exterior panel above the rear door of our 2012 Windjammer 3008W, much like the one you found on your trailer. I was so upset since we haven't used it much since buying it last year. We were relieved to find out we weren't the only ones having a problem and that Forest River is looking after repairs. We contacted them, sent photos as requested and they told us it would have to go back to the factory.

I was wondering if you have taken your trailer in for repairs yet and if so, what all did they do to fix the problem. We will probably be sending ours in around the end of September. It's certainly a disappointment to have this happen but we are thankful it will be fixed properly. We love our Windjammer!!
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Old 08-23-2013, 10:43 PM   #7
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Yes my trailer is there right now. It has been there for about a week. I dropped it off at the dealer on the 9th. They towed it from Napa, Ca to the factory. I had to take everything out of the trailer. I joked with the guy at the dealer that I assumed this is what a voluntary repo felt like. The trailer looked almost like the day I bought it. I even had to take hitch stuff and batteries off. I don't expect to see it until early to mid October. Just as well as I am knee deep in a kitchen remodel. I believe that they do a complete side replacement. I went through my dealer for the whole process and never once spoke with FR. I also included a short list of repair for them, we shall see if those get done. I expect they will follow thru with a top notch repair, may even get updated graphics out of the deal! Will let you know when I get it back.
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Old 08-25-2013, 09:45 PM   #8
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We got our 2012 Windjammer 3008W back from the factory just last week. We had the crack at the front of the larger slide. FR had the trailer just over 3 weeks including transportation back and forth to the factory. It looks like they did a really nice job. We haven't had any rain since we got it back and we go out for the first time over Labor Day weekend so we'll see how it goes. They replace the entire off door side wall and the work order says they added some "C" channel for reinforcement. Not sure where they placed it but I'm hoping my issues are behind me. The door side issue is news to me so I'll be keeping an eye out for this problem.
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Old 09-12-2013, 03:11 PM   #9
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We are in the process of taking all of our belongings out of our trailer and also waiting to find out when they want it for repairs. Our crack is over the rear door but if there are also problems around the slides on other trailers, I hope that any fixes for that issue will also be done on our trailer. I wouldn't want to go through this again.
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Old 09-13-2013, 08:26 PM   #10
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Our trailer just returned to our dealer in Napa on Monday. I received an email from them saying it was back but wouldn't be ready to be picked up for a week or two. No problem since I was not planning on it for another four weeks. I asked why that was and they said there was stuff they needed to address before it was good to leave their lot. I also found out that on the way to the factory the had a blow out on the left rear tire. Apparently it took all the dump valves with it along with the fender. FR fixed the valves there and replaced the tire along with a new fender. Then after it made it back to my dealer they said it did not pass their inspection. The tire FR put on did not match the other four. Second they forgot to put on the door shock for the rear door. Third the fender on the side that was repaired split. Fourth they wanted to replace the inside of the wheel well for me from the blow out. The dealer was able to get all this stuff covered under warranty. Napa RV took this on with FR before even letting me know about it. They rock. I really hope there are no scratches in the fiberglass from the blow out or parts flapping in the wind going down the road. I do kinda question who was transporting my TT. After I pick it up I will let you guys know how they did.
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