Originally Posted by jnkirkland
Yes same place we bought it. They say they are busy. I asked for the parts and they have to do the warranty work. Seem like when I go there they are prepping new ones.
Get used to it. Sales are at record levels and quality seems to have went further south. The new business model is more with less and that applies to dealer service departments. On top of that they want to pay techs peanuts and then wonder why they don't have any, and why the ones they have are morons. It sure makes me wonder if I'm making the right move buying this new Roo. I already sold my Keystone where I knew what I had so I guess I'm committed.
As far as them telling you they cant get you the parts thats BS. They don't want to get you the parts. What did you put it in for? Rockwood will send you parts as long as you send them the documentation they want. All you have to do is contact them. Now if you took it in for say a fridge or something major that may be different but most parts you shoild be able to obtain yourself. Chesaco RV or Camping World?