Originally Posted by Redman1
From experience, go through your dealer. These reps are dealer reps and are going to work through the dealer who sold the trailer. You may think your going straight top the top, but it may get stretched out. Just like a car manufacturer, 90 % of the time your going to get farther going to a dealership....
Get your cushion yet?
No, nothing yet. And yes, we've been going through our dealer for resolution since day 1. But getting answers like "it was damaged in transit" and "its on the truck for delivery" gave me a very uneasy feeling; like perhaps our dealer is making excuses for their ineptitude. I'll shout from the rooftops and the entire FRF audience will hear my shouts of joy when this is finally resolved.
A new carbon monoxide detector is part of this also. They have the new one sitting in their office. Makes me kind of nervous to be operating without it. I'm thinking of strongly suggesting they come to US with the replacement parts instead of us having to haul it to the dealer.