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Old 07-24-2012, 10:13 PM   #11
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Crazy woman

From experience, go through your dealer. These reps are dealer reps and are going to work through the dealer who sold the trailer. You may think your going straight top the top, but it may get stretched out. Just like a car manufacturer, 90 % of the time your going to get farther going to a dealership....

Get your cushion yet?
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Old 07-26-2012, 01:51 PM   #12
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Quote:
Originally Posted by Redman1 View Post
From experience, go through your dealer. These reps are dealer reps and are going to work through the dealer who sold the trailer. You may think your going straight top the top, but it may get stretched out. Just like a car manufacturer, 90 % of the time your going to get farther going to a dealership....

Get your cushion yet?
No, nothing yet. And yes, we've been going through our dealer for resolution since day 1. But getting answers like "it was damaged in transit" and "its on the truck for delivery" gave me a very uneasy feeling; like perhaps our dealer is making excuses for their ineptitude. I'll shout from the rooftops and the entire FRF audience will hear my shouts of joy when this is finally resolved.

A new carbon monoxide detector is part of this also. They have the new one sitting in their office. Makes me kind of nervous to be operating without it. I'm thinking of strongly suggesting they come to US with the replacement parts instead of us having to haul it to the dealer.
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2012 Rockwood 8293RKSS
2006 Dodge Ram 2500 5.9L Cummins Turbodiesel 4x4; 2012 Ford Escape 4x4. 3 very pampered cats.
Days camped: 2011: 61; 2012: 66 Days; 2013: 69;2014: 68 2015: 90 Days camped 2016: 34
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Old 09-27-2012, 05:16 PM   #13
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UPDATE: Do you think it's reasonable

Well, hell must have frozen over! Our TT is at our dealer this week getting the new table top, the new CO detector and the new couch cushions.

A local upholstery shop is working with them and the fabric Flair Interiors sent. Here is the problem with the cushions - the fabric was GLUED to the edge of the foam and was not holding the fabric tight to the foam. Glued? Instead of a sewn seam and a slip cover approach? Why on earth would you glue fabric to foam? To save money? Time? So how much is it costing them in warranty repair to fix this? Probably a lot more than it would have if they'd done it the correct way first. Ya gotta love corporate America! Any way to save a buck.

The best part is that they've already washed and shined it up and it's sitting inside while the couch is repaired. AND they're going to DELIVER it to us on Monday! Woo hoo!

I'm a....dare I say.....happy camper!!

Thank you to Gregg Rollins at Forest River for finally making this right.
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2012 Rockwood 8293RKSS
2006 Dodge Ram 2500 5.9L Cummins Turbodiesel 4x4; 2012 Ford Escape 4x4. 3 very pampered cats.
Days camped: 2011: 61; 2012: 66 Days; 2013: 69;2014: 68 2015: 90 Days camped 2016: 34
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Old 09-27-2012, 05:25 PM   #14
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That's all getting fixed already ? Lol

I'm happy for ya !

Turbs
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