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Old 06-16-2012, 03:30 PM   #1
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Genesis Technologies GT-3.0 Support?

First trip out in the new Rockwood and the factory installed entertainment system will not turn off when pressing the power button on the unit or the remote. The units blue backlight stays on all the time now and the display that once worked now just shows misaligned lines and symbols. The manual says you can can do a "factory reset" by holding the function button for 10 seconds. However, I do not see a button on the remote or unit that says function. All google searches do not seem to identify a company or tech support number to call when searching Genesis Technologies. Anyone know who actually made this and if there is a good contact or tech support # to call? Thank you.
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Old 06-16-2012, 03:43 PM   #2
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Genesis Technologies presence on the Heartland Owners Forum

you might try the above..........
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Old 06-16-2012, 07:55 PM   #3
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Holy Cow Paul, thanks for that link.
Learned something new toay.
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Old 06-16-2012, 09:23 PM   #4
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Paul, greatly appreciated. Thank you!
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Old 06-17-2012, 10:22 AM   #5
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NP, I haven't found any problems with my Genesis but it is complicated and found some answers there.

FYI, I miss camping this Father's Day weekend but I'm glad I could help while killing time and browsing in a lounge on a business trip in Sao Paulo. The world surley is small these days as I do this and skype my wife in the evening.

and...BTW, all of the surrounding ads on this forum are local and in Portuguese. How do they do that?
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Old 06-17-2012, 01:57 PM   #6
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Had a similar issue after a very hot Texas storage period. I pulled the trim off, removed the 6 screws holding it in, pulled the plug and waited 0 secs, hasn't happened since!
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Old 06-23-2012, 05:59 PM   #7
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I spoke too soon. Now I can't shut off the blue backlight after plugging my cell phone into the USB port. I pulled the fuse but still on after putting it back.

I'll try pulling the plug but I would think removing the fuse did the same thing. I also held the mode button to reset as in the manual but that didn't work either.

I did post on the heartland site.
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Old 06-24-2012, 01:31 PM   #8
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I tried the Heartland site and he responded right away saying that holding the mode button for 30 seconds would reset the radio. It didn't work for me and backlight remains on. He's traveling today and I appreciate his fast answer on a Saturday night. I just got home and travel again Tuesday for a few days so I need to be ready today for the 4th. I pulled the radio, isolated the hot wire and added a switch to kill the power to the radio. That way I can still use the radio and won't have to pull the fuse.
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Old 06-24-2012, 02:22 PM   #9
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So in other words, its a concertone product, since bob fields is the rep.
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Old 07-31-2012, 04:41 PM   #10
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Same Unit Same Problem

I also have the Genesis 3 unit or what is in fact the Concertone POC. This was the 2nd unit from them and was a warranty replacement for the original unit that failed in less than a year. This unit didn't make it a year either, but did get past the warranty period. When it operated it was a nice piece of gear, but seriously it didn't last one year before going to the blue screen. As a guess we had our TT out 10 times in that year for about 20+ days. If we turned it on and off say as many as five times a day, it was cycled on and off around 100 times. To fail in that many cycles is truly amazing.

Needless to say we are not replacing this unit with the same thing. I'm not looking forward to working through the wiring changeover, but am totally confident that any other unit I could possibly buy will last longer than either of the previous two Concertone/Genesis units.

If it takes people like me sqawking about truly poor quality for a manufacturer to make changes, that manufacturer is in trouble. Could be why they are changing their names, an effort to leave their debris trail behind.
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