Fred Yoder is the man to talk to at FR
I have spoken to Mr. Yoder a couple of times regarding our chairs in the 2016 2604WS. I fixed the problem by removing the swivel rocking mechanism and the boards it was attached to, removed the boards and all the staples and screwed and glued it all back together. It irritated me that they had started squeaking and sagging the first weekend we used them so I gave Fred a call. He was very responsive and offered to work with me rather than take it back to the dealer. I finally convinced him I didn't need anything and just wanted to report the problem. He reported back to me a couple days later and told me that the manufacture had been contacted and the issue was being resolved. To most that wouldn't mean much but for him to call me back unrequested to let me know of his progress means a lot to me.
Just my two cents.
2016 Rockwood Ultra Lite 2604WS (Emerald Pkg)
2015 F350 Superduty Powerstroke.
Trecker WDH Hitch
Lazyboy Recliner replaced Back two chairs.....