I believe everyone has run into this one. I've read it in most RV brochures somewhere in them under a, **/ read the fine print . Its goes something like this " All specifications or options are subject change without notice or obligations. Some features shown may be optional or not available at time of manufacture." " The manufacturer holds no liability for changes or deletions of options shown".
This is what happened. We ordered a 2011 Rockwood Windjammer 3065 from RVW-(RVWholesalers). Our salesman was Preston Rogan. One of the options we ordered (well the wife wanted) was Stainless Steel appliances. From the picture in the brochure and from what Preston told us ,that would be Refidgerator,Oven/Stove and Microwave.
Well when we went to pick -up the camper at RVW and did the walk-thru everything but the Microwave was Stainless Steel. The Microwave was Black! I didnt think it was a big deal (option was $90 up grade). Well the wife was very upset and let Preston here it. Well she was right, they told us thats what would come and it didnt! My wife likes everything the same Brand, when groupings are involved. Preston while we were there (RVW in OHIO) called FR - Rockwood Div.(Speaker Phone) They said that they are no longer offering the Stainless Steel Microwave in the upgrade package. It will come in Black from now on ! Please refer to the brochure FR can change anything at any time. I didnt really care that much but the wife was dissappointed.
We have been real happy with the camper and not had anything wrong with it. (knock on wood!) We enjoyed our experience with RVW and Preston Rogan. Would suggest anyone looking for a Camper check them out!
We bought the camper on Sept. 03,2010. Well guess what, I recieved an e-mail today from Forest River & Preston Rogan of RVW. If I had a scanner I would post it. Forest River said they were sorry to here that we were disappointed with our camper not having the Stainless Steel Micrwave not included with the upgrade. We are shipping you a brand new Stainless Steel Microwave. Please send us a recept for any instalation charges we incure, we will reinburse you ! They hoped that this resolves the issue we had with the microwave and hope to recieve your bussiness in the future. If you have any questions please direct them to Preston Rogan of RVWholesalers !! Wife and myself still cant believe it ! I called Preston today and thanked him. He said he felt real bad about it(microwave) after he said it would be stainless steel. He said it took so long because Rockwood isnt offering the Microwave in the Stainless Steel upgrade anymore. Needless to say I was surprised and happy. Forest River does care about there customers & RVW (RVWholesalers.com) Preston Rogan- Salesman. --- Dave K.