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Old 09-11-2013, 09:42 AM   #1
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Information about Lemon Law needed for Texas

We are new to the rv world, having purchased a "new" 2012 from a dealer in 2013, we have had the unit 3 months and in that three months, the a/c has malfunctioned three times....each time was told it would be 2-3 weeks before they could get to it, we would have to leave it and get a hotel room and "just wait" til they have time to fix it....do you know how hot it gets inside one of these things in Texas when it's 105 outside??? Not only has the a/c gone out, the electrical plug that attaches to the side of the rv literally melted, turned brown and had to be replaced, at our expense because they couldn't get it into the repair shop for 2-3 weeks....we feel we are sitting on a time bomb that is very dangerous...and without unlimited funds to stay in a hotel feel like there must be something we can do, the lights in the unit flickering, the dvd in the living are only shows in black and white, you can't run the a/c, refrigerator and the hot water heater at the same time, it throws the breaker and the tires are leaking air, I could go on and on about this "NEW" unit, when we tried to trade it back it to the dealer, we were told it had lost 30 per cent of it's value in 3 months, so what to do????
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Old 09-11-2013, 09:59 AM   #2
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Quote:
Originally Posted by ladylonestar12 View Post
We are new to the rv world, having purchased a "new" 2012 from a dealer in 2013, we have had the unit 3 months and in that three months, the a/c has malfunctioned three times....each time was told it would be 2-3 weeks before they could get to it, we would have to leave it and get a hotel room and "just wait" til they have time to fix it....do you know how hot it gets inside one of these things in Texas when it's 105 outside??? Not only has the a/c gone out, the electrical plug that attaches to the side of the rv literally mellted, turned brown and had to be replaced, at our expense because they couldn't get it into the repair shop for 2-3 weeks....we feel we are sitting on a time bomb that is very dangerous...and without unlimited funds to stay in a hotel feel like there must be something we can do, the lights in the unit flickering, the dvd in the living are only shows in black and white, you can't run the a/c, refrigerator and the hot water heater at the same time, it throws the breaker and the tires are leaking air, I could go on and on about this "NEW" unit, when we tried to trade it back it to the dealer, we were told it had lost 30 per cent of it's value in 3 months, so what to do????
I hate to hear about this, as I always do when I read these horror stories. Even though I do most of my work on my own trailer, I also expect new stuff to perform like.....new stuff.

I did notice one thing in your list of problems. If your trailer is of the 30 amp variety (has 3 prongs on the electrical cord), then you cannot use the AC, Microwave, and electric heating element at the same time......as you are exceeding the 30 amps of your breaker.

This isn't a defect, just basic electricity......as anyone else with 30 amp trailers are also going to be in the same limitations as yourself. It's a learning curve we all go thru. You will eventually learn what you can (and can not) have on at the same time...as you cannot exceed 30 amps of 120 volt AC electricity at one time. You will need to learn to add up the amperage of each appliance (as well as the converter)

I will get you a link to read about this and will edit this post in a sec. Stay tuned.

EDIT:

http://rvservices.koa.com/rvinformat...lectricity.asp


This link shows averages of RV appliances:

normal appliance amp draws
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Old 09-11-2013, 10:00 AM   #3
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This may help

Texas RV Lemon Law | RV Lemon Law in TX | RV Lemon Law Texas

Please note, the website is just a front for a lawyer wanting your business but the info seems credible to me.
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Old 09-11-2013, 10:05 AM   #4
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Sorry to hear about all the troubles. Very frustrating I'm sure...

Can you give us a few details, like what model camper? Also what amperage are you connected to when the problems occurred? And where you connected to the same electric supply all three times? Camprgrounds are notorious for voltage issues.

You should be able to get some good advice here on the electrical issues, and also find some contact information for the right Forrest River division to get some support from the factory if the dealer can't get it resolved.
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Old 09-11-2013, 10:10 AM   #5
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Your unit is under warranty so all issues should be fixed Promptly and professionally to your acceptance.
It sounds like you need a new dealer to me.
Normally lemon law only applies to repeated issues that cannot be resolved by a competent repair facility.
Altho I'm sorry to hear of your issues I believe you may be jumping the gun a little bit.

The burnt power cord was most likely caused by a bad connection at the cg power pedestal "we've" seen this before.
And is likely not a cord issue nor a fr issue but an issue of where you plugged it into.

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Old 09-11-2013, 10:39 AM   #6
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One more question?

Has the dealer stated as to what is going wrong with the AC?

Not saying you have done this, but we have seen where others have plugged their RV's into a household outlet at their homes (using a 30 amp to 15 amp adapter). They then try to run their AC's in the RV even though they aren't really providing enough amps thru their household circuit to run the AC properly. This can cause the AC to burn out.
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Old 09-11-2013, 10:44 AM   #7
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Run your hot water heater on LP. Will help probably fix your problems. The flickering lights, melted cord ect. Do you have a surge protector or meter to check how many volts were actually at pedestal? Low volts and high amp draw will melt a plug quickly IMO. Good luck and let us have some more info when you get a chance.
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Old 09-11-2013, 10:53 AM   #8
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Like Turbo said above- I'd ditch your dealer. Try talking to Rockwood about a different service provider that can do warranty work.
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Old 09-11-2013, 11:35 AM   #9
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Thanks, we have been to various dealers who repair FR products, the large dealers all tell the same story, up to two weeks delay - we found a small dealer who could repair this in a day but FR wouldn't authorize this under the warranty because he doesn't sell this particular model, we ended up having an independent person come to replace (for the third time) the thermostat just so we could survive the over 100 degree heat here in Texas, the fan would run but not the a/c unit so it just was blowing hot air - I must say I am VERY disappointed with the (NO) support from our dealer.
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Old 09-11-2013, 11:38 AM   #10
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Quote:
Originally Posted by ladylonestar12 View Post
Thanks, we have been to various dealers who repair FR products, the large dealers all tell the same story, up to two weeks delay - we found a small dealer who could repair this in a day but FR wouldn't authorize this under the warranty because he doesn't sell this particular model, we ended up having an independent person come to replace (for the third time) the thermostat just so we could survive the over 100 degree heat here in Texas, the fan would run but not the a/c unit so it just was blowing hot air - I must say I am VERY disappointed with the (NO) support from our dealer.
Contact forest river and have them suggest dealers in the area.
Also you have a free year of coach net which may help as well.
Remember fr does not make a lot of the components installed in there units.

http://www.coach-net.com/


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