We bought our Flagstaff from a Route 66 dealer. That's huge. Dealers don't apply to become Route 66, they are invited to be one based on feedback they receive from customers.
Our salesman told us they are put through a school during the process, and are given oral tests, etc.
Regarding the BBB; they are a political organization with strong arm tactics and some businesses simply choose not to play their game. If you brown nose 'em (and write that check) you get good reports. I owned a nationally recognized dealership for 20 years and elected to not be a BBB member. Never affected our sales/service one iota. Our sales and service histories stood for themselves. FTR there was a big dust up lately about the BBB being biased.
We had our first issue week before last. Inside 24 hours (the TT was here at home when the issue was discovered) we had people coming out of the woodwork to help us;
FR rep. was calling and emailing me repeatedly.
Salesman returned my call within 2 hours.
Sales/service shop foreman called me *after hours* on the same day I discovered the problem.
Warranty department called bright and early the next morning and when I described the issue her only response was:
We're sorry you have this issue ma'am, when can we have it to fix it? Can we have it Saturday? (this was on a Thursday before July 4th).
I explained we were taking it out that Friday for the holiday so she asked if we could have it this past Saturday.
OK, so we got delayed here at home and realized we wouldn't make it there before closing this past Saturday.
The lady there in warranty made arrangements to have the "lives on the premesis" security guy meet us at the gates to let us in onto the property lot.
That security guy met us, got off his golf cart and immediately started assisting DH with the hitch disconnect. (yep, we tipped 'im)
Warranty dept. called DH this morning to go over the punch list I left in the TT.
Admittedly some of the items were nit picking (might as well get it all done on one trip) and I'm tellin ya the guy replied "yes sir we'll get that done" for *every* item on that list, including installing a TV mounting bracket up in the corner/ceiling of the bedroom (a feature we saw on another model while there Saturday and liked), checking the lug nuts and tire pressures, even moving a bolt up one notch on the hitch.
Mark us up on the "happy campers" side of the tote board.
You can read about the issue I found under the Flagstaff thread; "A Caution to all V Lite owners".