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Old 09-18-2013, 11:22 AM   #11
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Quote:
Originally Posted by blessed girlie View Post
After getting contact info . I talked personally with FR.....My dealer was correct...parts are still on back order....This is CRAZY....but at least my local dealer was honest (comforting).
Very disappointed with FR service after the sale....

By the way...just had new Goodyear tires installed all the way around...to avoid the blowout thing again....
Think I could sell those factory installed tires to anyone?

Thanks for all of your help!
There are no guarantees that your Goodyear tires won't have a blowout. We're on our third year with our "cheap Chinese tires". haven't had any issues whatsoever. Since we've used them for three seasons and our TT sits outside in the elements 24/7/365, we plan on replacing them next spring. Sorry you're having issues with your parts though. we can relate; we waited 9 months for replacement couch cushions and about five months for a replacement table top. The wheels definitely turn slow at FR; I went through three different contacts at FR before I finally got a resolution. But at least we could use our TT while we were waiting.
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Old 09-18-2013, 07:10 PM   #12
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Well got the package today. instead of a fantastic cover it is just a standard replacement one for the one in the living room! back to square one.
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Old 09-26-2013, 01:33 PM   #13
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Having been in a business for 40 years where I ask and wait for things on order, I find the term "BACK ORDER" is no more than a buzz word meaning I've checked, they know I checked and we still have no idea when it's coming. It doesn't really mean that any special action has been taken nor that something special is happening to expedite the process.

Somehow though we all feel better when we find out that what we need is on BACK ORDER.
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Old 09-28-2013, 09:19 AM   #14
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Quote:
Originally Posted by blessed girlie View Post
Anyone else having "issues" getting parts from Forest River to your dealership?
I live in Virginia and drove to RVWholesalers in Ohio to buy my 2014 Rockwood 2604WS, so my "dealership" is a few states away. Back in June, we had a stab motor go out due to water ingress. RVW had the part on my doorstep within two weeks. The reason it took that long was I had to trade e-mails and photos with Lippert to make sure I got the right motor. All this facilitated by RVW's warranty guru Laurie McCullough.
Last week the tongue jack went out (water again), so I took pictures and sent them to Laurie. My jack shipped yesterday.
So far - so good,
Teach
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Old 09-28-2013, 06:54 PM   #15
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Quote:
Originally Posted by awellis3 View Post
I live in Virginia and drove to RVWholesalers in Ohio to buy my 2014 Rockwood 2604WS, so my "dealership" is a few states away. Back in June, we had a stab motor go out due to water ingress. RVW had the part on my doorstep within two weeks. The reason it took that long was I had to trade e-mails and photos with Lippert to make sure I got the right motor. All this facilitated by RVW's warranty guru Laurie McCullough.
Last week the tongue jack went out (water again), so I took pictures and sent them to Laurie. My jack shipped yesterday.
So far - so good,
Teach
After waiting 2 months for the new table tops for my brand new 2014 8282 WS I was able to intercept the cell phone number for the Forest River sales rep. I called his cell phone and when he answered he was not too happy that a customer had gotten ahold of his cell. I gave him an earful on why I thought 2 months for a tabletop was way out of bounds. Tabletop arrived three days later. Coincidence?
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