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Old 01-03-2015, 01:40 PM   #1
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Roadside assistance

Anyone have experience with the roadside assistance package that is included for a year with forest river products? In Canada its Coach-Net. Good coverage? Easy to deal with? If not does anyone recommend a different one?


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Old 01-03-2015, 02:05 PM   #2
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The Coach-Net that Forest River provides free is the limited plan and rather restrictive in scope. However, Coach-net is a very good Roadside Emergency provider. I suggest calling Coach-Net to see if you can upgrade to the basic plan which is much better. The limited plan costs $69 and the basic plan costs $89 and well worth the extra $20. Hereís a link to Coach-Net and you can compare the benefits for yourself. Coach-Net - Plans
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Old 01-03-2015, 02:43 PM   #3
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I have Platinum Plus Coach-Net and used it a few times. Very happy with them!
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Old 01-03-2015, 04:17 PM   #4
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Roadside assistance

Quote:
Originally Posted by Oakman View Post
The Coach-Net that Forest River provides free is the limited plan and rather restrictive in scope. However, Coach-net is a very good Roadside Emergency provider. I suggest calling Coach-Net to see if you can upgrade to the basic plan which is much better. The limited plan costs $69 and the basic plan costs $89 and well worth the extra $20. Hereís a link to Coach-Net and you can compare the benefits for yourself. Coach-Net - Plans

Thanks Oakman. I know they offer the 1 year free with purchase type thing. And I have already looked into what else they offer. I'm mostly curious about people's experience and opinion of them.
You say you've had no problems? Were they always reasonably quick to respond?


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Old 01-03-2015, 04:27 PM   #5
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I was on a trip with my friend, she had only had her FR3 for two weeks to the day, when we experienced major problems we called Coach-Net, they sent out a tow truck we were towed about 15 miles, the shop had to order parts so we got a rental car to continue our trip, with Coach-Net and warranty work everything was paid for. I have my own motorhome my year will be up the end of next month, I will be renewing, from what I was it is well worth the money.
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Old 01-03-2015, 04:48 PM   #6
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Quote:
Originally Posted by LittlePM View Post
I was on a trip with my friend, she had only had her FR3 for two weeks to the day, when we experienced major problems we called Coach-Net, they sent out a tow truck we were towed about 15 miles, the shop had to order parts so we got a rental car to continue our trip, with Coach-Net and warranty work everything was paid for. I have my own motorhome my year will be up the end of next month, I will be renewing, from what I was it is well worth the money.

That's good to hear. I was hoping this co. would be reliable so I could just carry it over.


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Old 01-03-2015, 07:21 PM   #7
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Ditto...used twice in first year...one tow...one technical help. Great service on both and timely. Will be signing on with them myself when the freebie expires.
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Old 01-04-2015, 08:54 AM   #8
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Anyone out there had a bad experience?


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Old 01-04-2015, 10:37 AM   #9
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You will find forum posts from folks who have great experiences and folks that had bad experiences from every single emergency roadside service provider. I know others will disagree with me, but as far as Iím concerned there are only two ERS providers designed specifically for RVers and worth buying. Coach-Net is one and the other is Good Sam ERS.

There are many variables that cause good and bad experiences and many times it is based on where in the heck you are when you need service. If youíre on an Interstate highway when you need service I think you have a good chance of having a good experience. If youíre driving on state roads in an area of the country with a low population density (think Wyoming, Idaho, Maine, N. Dakota etc.) the chance of a bad experience increases. The bad experience is usually because of a slow response time. Sometimes the bad experience is because of unrealistic expectations of the ERS.

Regardless of which ERS plan you purchase, I hope you never have a need to use them in your travels.
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Old 01-04-2015, 11:50 AM   #10
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I just received membership cards for renewal after one year free of Coachnet. We never had a disabling problem during the free year but I followed several threads on this forum and I agree that Good Sam and Coachnet seemed to be the major players. My decision to renew with Coachnet was based on the fact that there seemed to be slightly less negative posts about them. I suspect that "most of the time" with dynamics being the same that one would be "about" equal to the other......

And with that the above opinion will probably be of absolutely no help to you.........

I agree that we all just hope we do not have to use it and we hope that if we do that it ends up being a good experience. The bad experiences as reported with these two seem to be in the minority.




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