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01-03-2015, 01:40 PM
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#1
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Senior Member
Join Date: Sep 2014
Location: Chalk River
Posts: 162
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Roadside assistance
Anyone have experience with the roadside assistance package that is included for a year with forest river products? In Canada its Coach-Net. Good coverage? Easy to deal with? If not does anyone recommend a different one?
Ontario, Canada
2014 Dodge Ram 1500 5.7
2015 Rockwood Ultralite 2905ss
__________________
Ontario, Canada
2015 Rockwood Ultralite 2905ss
2014 Dodge Ram 1500 5.7L
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01-03-2015, 02:05 PM
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#2
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Senior Member
Join Date: Jul 2007
Location: Jefferson County, MO
Posts: 5,449
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The Coach-Net that Forest River provides free is the limited plan and rather restrictive in scope. However, Coach-net is a very good Roadside Emergency provider. I suggest calling Coach-Net to see if you can upgrade to the basic plan which is much better. The limited plan costs $69 and the basic plan costs $89 and well worth the extra $20. Here’s a link to Coach-Net and you can compare the benefits for yourself. Coach-Net - Plans
__________________
Bob and Joyce
2013 CC Silverback 29RL
2010 Ford F250 XL Crew Cab 6.4 liter diesel
ATU Local 788
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01-03-2015, 02:43 PM
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#3
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Site Team
Join Date: Aug 2012
Location: top side land of Lincoln
Posts: 7,509
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I have Platinum Plus Coach-Net and used it a few times. Very happy with them!
__________________
2014 LaCrosse 323RST-TE-C
2009 Chevy 2500HD Z71
Seasonal
Zelda the campin dog
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01-03-2015, 04:17 PM
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#4
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Senior Member
Join Date: Sep 2014
Location: Chalk River
Posts: 162
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Roadside assistance
Quote:
Originally Posted by Oakman
The Coach-Net that Forest River provides free is the limited plan and rather restrictive in scope. However, Coach-net is a very good Roadside Emergency provider. I suggest calling Coach-Net to see if you can upgrade to the basic plan which is much better. The limited plan costs $69 and the basic plan costs $89 and well worth the extra $20. Here’s a link to Coach-Net and you can compare the benefits for yourself. Coach-Net - Plans
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Thanks Oakman. I know they offer the 1 year free with purchase type thing. And I have already looked into what else they offer. I'm mostly curious about people's experience and opinion of them.
You say you've had no problems? Were they always reasonably quick to respond?
Ontario, Canada
2014 Dodge Ram 1500 5.7
2015 Rockwood Ultralite 2905ss
__________________
Ontario, Canada
2015 Rockwood Ultralite 2905ss
2014 Dodge Ram 1500 5.7L
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01-03-2015, 04:27 PM
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#5
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Senior Member
Join Date: Feb 2014
Location: In the Heart of Dixie
Posts: 2,001
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I was on a trip with my friend, she had only had her FR3 for two weeks to the day, when we experienced major problems we called Coach-Net, they sent out a tow truck we were towed about 15 miles, the shop had to order parts so we got a rental car to continue our trip, with Coach-Net and warranty work everything was paid for. I have my own motorhome my year will be up the end of next month, I will be renewing, from what I was it is well worth the money.
__________________
Pennie and Chuck, Mandi and Polly (the little dogs)
Hosted BamaGanza 2017 & 2018
2014 Georgetown XL378, 2014 GMC Acadia Denali Toad
The Home of the FREE because of the BRAVE
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01-03-2015, 04:48 PM
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#6
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Senior Member
Join Date: Sep 2014
Location: Chalk River
Posts: 162
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Quote:
Originally Posted by LittlePM
I was on a trip with my friend, she had only had her FR3 for two weeks to the day, when we experienced major problems we called Coach-Net, they sent out a tow truck we were towed about 15 miles, the shop had to order parts so we got a rental car to continue our trip, with Coach-Net and warranty work everything was paid for. I have my own motorhome my year will be up the end of next month, I will be renewing, from what I was it is well worth the money.
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That's good to hear. I was hoping this co. would be reliable so I could just carry it over.
Ontario, Canada
2014 Dodge Ram 1500 5.7
2015 Rockwood Ultralite 2905ss
__________________
Ontario, Canada
2015 Rockwood Ultralite 2905ss
2014 Dodge Ram 1500 5.7L
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01-03-2015, 07:21 PM
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#7
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Senior Member
Join Date: Feb 2014
Posts: 2,832
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Ditto...used twice in first year...one tow...one technical help. Great service on both and timely. Will be signing on with them myself when the freebie expires.
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________
Cam
2015 Georgetown 280DS
2019 Vespa Primavera 150's (pair)
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01-04-2015, 08:54 AM
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#8
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Senior Member
Join Date: Sep 2014
Location: Chalk River
Posts: 162
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Anyone out there had a bad experience?
Ontario, Canada
2014 Dodge Ram 1500 5.7
2015 Rockwood Ultralite 2905ss
__________________
Ontario, Canada
2015 Rockwood Ultralite 2905ss
2014 Dodge Ram 1500 5.7L
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01-04-2015, 10:37 AM
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#9
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Senior Member
Join Date: Jul 2007
Location: Jefferson County, MO
Posts: 5,449
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You will find forum posts from folks who have great experiences and folks that had bad experiences from every single emergency roadside service provider. I know others will disagree with me, but as far as I’m concerned there are only two ERS providers designed specifically for RVers and worth buying. Coach-Net is one and the other is Good Sam ERS.
There are many variables that cause good and bad experiences and many times it is based on where in the heck you are when you need service. If you’re on an Interstate highway when you need service I think you have a good chance of having a good experience. If you’re driving on state roads in an area of the country with a low population density (think Wyoming, Idaho, Maine, N. Dakota etc.) the chance of a bad experience increases. The bad experience is usually because of a slow response time. Sometimes the bad experience is because of unrealistic expectations of the ERS.
Regardless of which ERS plan you purchase, I hope you never have a need to use them in your travels.
__________________
Bob and Joyce
2013 CC Silverback 29RL
2010 Ford F250 XL Crew Cab 6.4 liter diesel
ATU Local 788
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01-04-2015, 11:50 AM
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#10
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Senior Member
Join Date: Oct 2013
Posts: 228
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I just received membership cards for renewal after one year free of Coachnet. We never had a disabling problem during the free year but I followed several threads on this forum and I agree that Good Sam and Coachnet seemed to be the major players. My decision to renew with Coachnet was based on the fact that there seemed to be slightly less negative posts about them. I suspect that "most of the time" with dynamics being the same that one would be "about" equal to the other......
And with that the above opinion will probably be of absolutely no help to you.........
I agree that we all just hope we do not have to use it and we hope that if we do that it ends up being a good experience. The bad experiences as reported with these two seem to be in the minority.
Sent from my iPad using Forest River Forums
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01-04-2015, 11:53 AM
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#11
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Senior Member
Join Date: Feb 2013
Location: Brownsville
Posts: 1,166
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Quote:
Originally Posted by HappyCamper77
Anyone out there had a bad experience?
Ontario, Canada
2014 Dodge Ram 1500 5.7
2015 Rockwood Ultralite 2905ss
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I had it with AAA RV Plus twice. When I first got the AAA Plus RV I was told if I had to have both vec. told I would be charge for two tows that was fine with me .When I broke down they wouldn't tow my camper or boat.I was told being it was my tow vec that was broke down.I ask them what can break down on a boat trailer or camper.All I can think of is a flat or the axle.So I have Good Sams now I haven't had to use it yet and I hope I never do
__________________
2019 Flagstaff 26 RBWS
2015 GMC Sierra 1500
2019 camp 17 nites. Bill,Alley and are two kids Sierra,Ivy. 2020 camp 9 nites
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01-04-2015, 12:48 PM
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#12
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Senior Member
Join Date: Nov 2014
Location: Eugene, OR
Posts: 396
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AAA plus RV
How about any good experiences with AAA RV Plus ? We currently have AAA plus for our cars and were considering it for our future Motorhome purchase, but want to make sure before we commit to it. Any help or opinions appreciated.
Thanks
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01-04-2015, 12:49 PM
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#13
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Junior Member
Join Date: May 2011
Posts: 20
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I agree, just like paying for fire insurance on our homes, hope we never have to see how good it is.
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01-04-2015, 01:15 PM
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#14
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Director, FROG
Join Date: Sep 2011
Location: Middlebury, IN
Posts: 3,508
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We've had Coach-Net since 2002, long before I came to work for Forest River. The first time we used them was for dual flat tires -- both right rears with the old Michelin XRVs -- on our Sportscoach on an interstate in St. Louis. From the time I placed the call, it was three hours and one minute later when we pulled back into traffic. We paid for the tires and nothing else. We've since used them about 4 or 5 times, always with great success.
NOTE THAT COACH-NET HAS NOW CHANGED ITS SERVICE LEVELS. There is now only a single level, with one program for motorized units and one for towables. You can get the information by clicking on the link at FROG - Forest River Owners Group.
If you call Coach-Net either to begin or renew coverage, let them know that you're a member of FROG to get a discounted price.
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01-04-2015, 02:42 PM
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#15
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Senior Member
Join Date: Feb 2013
Location: Brownsville
Posts: 1,166
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Quote:
Originally Posted by JimOneil43
How about any good experiences with AAA RV Plus ? We currently have AAA plus for our cars and were considering it for our future Motorhome purchase, but want to make sure before we commit to it. Any help or opinions appreciated.
Thanks
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I still have AAA Plus but not RV They r ok when towing on a normal break down.I had to get my dad twice when I broke down with my toys. Once only about ten miles but the other was a 107 miles .Now they did tow my truck back and I had to pay the diff. of about 22.00 bc I was over my limit that was fine .My understanding is if you get Good Sam platium they will tow you and your toys anywhere
__________________
2019 Flagstaff 26 RBWS
2015 GMC Sierra 1500
2019 camp 17 nites. Bill,Alley and are two kids Sierra,Ivy. 2020 camp 9 nites
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01-04-2015, 03:24 PM
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#16
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Senior Member
Join Date: Sep 2014
Location: Chalk River
Posts: 162
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Quote:
Originally Posted by F.R.O.G.
We've had Coach-Net since 2002, long before I came to work for Forest River. The first time we used them was for dual flat tires -- both right rears with the old Michelin XRVs -- on our Sportscoach on an interstate in St. Louis. From the time I placed the call, it was three hours and one minute later when we pulled back into traffic. We paid for the tires and nothing else. We've since used them about 4 or 5 times, always with great success.
NOTE THAT COACH-NET HAS NOW CHANGED ITS SERVICE LEVELS. There is now only a single level, with one program for motorized units and one for towables. You can get the information by clicking on the link at FROG - Forest River Owners Group.
If you call Coach-Net either to begin or renew coverage, let them know that you're a member of FROG to get a discounted price.
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Thanks for the heads up about the discount!
Ontario, Canada
2014 Dodge Ram 1500 5.7
2015 Rockwood Ultralite 2905ss
__________________
Ontario, Canada
2015 Rockwood Ultralite 2905ss
2014 Dodge Ram 1500 5.7L
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01-04-2015, 03:44 PM
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#17
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Senior Member
Join Date: Nov 2011
Location: Columbia, SC
Posts: 795
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Might be Over Kill for a Motor Coach
We have used it twice for china bomb tire explosions on our fiver and we were glad to have it.
However, depending on the age of a motorhome, it may be over kill. Most motorhome policies come with towing coverage and offer endorsements/coverage upgrades that would equal what these stand-alone policies provide, for much less.
In addition, many of the drive train manufactures, such as Ford on the Triton 10 engines have 3 year or 36,000 miles or better.
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01-04-2015, 03:49 PM
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#18
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Senior Member
Join Date: Nov 2014
Location: Eugene, OR
Posts: 396
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Quote:
Originally Posted by lgray
We have used it twice for china bomb tire explosions on our fiver and we were glad to have it.
However, depending on the age of a motorhome, it may be over kill. Most motorhome policies come with towing coverage and offer endorsements/coverage upgrades that would equal what these stand-alone policies provide, for much less.
In addition, many of the drive train manufactures, such as Ford on the Triton 10 engines have 3 year or 36,000 miles or better.
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Did you have AAA RV plus or another plan?
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01-04-2015, 05:59 PM
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#19
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Senior Member
Join Date: Nov 2011
Location: Columbia, SC
Posts: 795
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Progressive, basic towing, no endorsements.
I just bought my coach, used, a 2014. The Ford warranty is transferable and also includes roadside assistance.
So essentially, double covered for towing and still well within Ford’s warranty.
At three years, I will take out the upgraded towing package through whoever is ensuring my coach at that time.
For the Fiver, I had FR/Coach-Net.
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01-04-2015, 06:17 PM
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#20
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Senior Member
Join Date: Feb 2012
Location: Clarksville Va.
Posts: 10,422
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Quote:
Originally Posted by Oakman
You will find forum posts from folks who have great experiences and folks that had bad experiences from every single emergency roadside service provider. I know others will disagree with me, but as far as I’m concerned there are only two ERS providers designed specifically for RVers and worth buying. Coach-Net is one and the other is Good Sam ERS.
There are many variables that cause good and bad experiences and many times it is based on where in the heck you are when you need service. If you’re on an Interstate highway when you need service I think you have a good chance of having a good experience. If you’re driving on state roads in an area of the country with a low population density (think Wyoming, Idaho, Maine, N. Dakota etc.) the chance of a bad experience increases. The bad experience is usually because of a slow response time. Sometimes the bad experience is because of unrealistic expectations of the ERS.
Regardless of which ERS plan you purchase, I hope you never have a need to use them in your travels.
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X'2 use to have the add-on for AAA, they sent a guy in a car and he asked if I had a jack....
__________________
Coachmen M/H
Concord
2018 / 300 DSC
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