Reply
 
Thread Tools Display Modes
Old 08-21-2016, 03:53 PM   #1
Junior Member
 
Join Date: Mar 2016
Location: VA
Posts: 13
Rockwood 2504s warranty question

Good evening all,

I have a 6 month old 2504s with a leaky rear window. I'm wondering if Forest River offers a mobile warranty truck etc. Its such a hassle to schedule & take it to the nearest dealer (where I didn't buy it, bought it 4 hours away) for such a minor issue. A phone number or contact person would be great if anyone might have some insight. Thank you all & safe travels.

Tom
__________________

__________________
2016 Rockwood 2504s
2004 GMC Sierra 1500
Dad to 5 & 2 yr olds who wear me out
Tomt996 is offline   Reply With Quote
Old 08-22-2016, 10:18 AM   #2
Head Rambler
 
Join Date: Mar 2008
Location: Southwest Alabama
Posts: 3,481
There are contact numbers for the different divisions here on the forum. Look in the library under miscellaneous documents.

The only way to know if FR will authorize a mobile repair is to contact them and have it preapproved. Then you'll most likely have to pay for the repair and once it's done FR will reimburse you the approved amount.
__________________

__________________
Salem 29RKSS Pushing a 2500 Mega-Cab CTD!
Gotta go campin!
Bama Rambler is offline   Reply With Quote
Old 08-22-2016, 01:26 PM   #3
Moderators' Assistant
 
bikendan's Avatar
 
Join Date: Jan 2007
Location: Camano Island, Washington
Posts: 11,169
Yep, the only way to get a mobile repair guy, is to do the pre-approval reimbursement option.
__________________
Dan-Retired Firefighter/EMT
Shawn-Musician/Entrepreneur/Wine Expert
and Zoe the Wonder Dog(R.I.P.)
'07 Roo 23SS pushing an '07 Chevy Avalanche
Equalizer WDH and Prodigy BC
bikendan is online now   Reply With Quote
Old 08-22-2016, 03:05 PM   #4
Junior Member
 
Join Date: Mar 2016
Location: VA
Posts: 13
Thanks for the responses all. I was told this morning that Forest River will of course correct the issue but I'd have to pay out of pocket for the mobile repair. If its something that can be fixed at a dealership & isn't an emergency then I have to pay for them coming to my house. I've got it scheduled at a dealership in a few weeks. Thanks for the responses!
__________________
2016 Rockwood 2504s
2004 GMC Sierra 1500
Dad to 5 & 2 yr olds who wear me out
Tomt996 is offline   Reply With Quote
Old 08-23-2016, 04:15 PM   #5
Senior Member
 
Join Date: Aug 2015
Location: Ottawa, Ontario Canada
Posts: 164
Well I'll tell you my experience. On my 2012 Rockwood MiniLite# 2304.
Wasn't getting shore power. Called a Mobile Mechanic (recommended by
the CG I was in in Tucson, AZ). Asked if he was authorized to do warranty work for FR & he said he was. HE called FR & made the arrangements. FR authorized 1.5 hours to do the repair & the part & I picked up the rest. The Mobile Mechanic said he could do it in 1.5 hours but I probably wouldn't be happy with the job. So we negotiated to 2.5 hours. The problem was one screw in the power cable at the female receptacle was stripped & probably came from the factory like that. Have had no trouble since.
__________________
Ian Walker is offline   Reply With Quote
Reply

Tags
rockwood, warranty

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off




» Virginia Campgrounds

Reviews provided by




ForestRiverForums.com is not in any way associated with Forest River, Inc. or its associated RV manufacturing divisions.

Our Communities

Our communities encompass many different hobbies and interests, but each one is built on friendly, intelligent membership.

» More about our Communities

Automotive Communities

Our Automotive communities encompass many different makes and models. From U.S. domestics to European Saloons.

» More about our Automotive Communities

Marine Communities

Our Marine websites focus on Cruising and Sailing Vessels, including forums and the largest cruising Wiki project on the web today.

» More about our Marine Communities


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 11:23 PM.