I have the same problem with my 2011 rockwood 2604SS. When I took it back to the dealer, he had another 2604 with the same problem. He did the same thing as Blaze67. He drilled through the door and installed the bolts, nuts and flat washers. I wasn't to sure about doing that to mine, so he gave me a latch to hold the door open. It is the same kind of latch as on the bedroom entrance door. I have decided to go with drilling through the door and install the longer bolts, nuts and flat washers. If I have the door open all the way, the furnace exhaust would burn the door. The shocks they use on the door are 20 lb. I am trying to find a 10 lb.