My 2502 arrives 10/16 too!
I talked with Traci at RVW the past 2 days. Initially I was told their driver could do the installation & setup of the Equalizer hitch that I added to my order.
Now different story. The two drivers that had been doing the installs now won't be driving. Don't know if they got canned, quit, or got a different job. The other drivers will be going through a training session early November.
She told me they could do a partial install (just the brackets on the trailer frame) for $50. I told her no way. All or nothing. I also sent her a link to pass on to her management so they could watch the installation video, and see the actual instructions. This isn't rocket science.
I'll bring my own tools, and do it myself. At least I'll have the satisfaction of knowing it was done right.