Reply
 
Thread Tools Display Modes
Old 07-16-2012, 02:33 PM   #31
Avo Farmer
 
MikeDett's Avatar
 
Join Date: Dec 2011
Location: Fallbrook CA
Posts: 45
In the life before retirement (LBR) I worked for a large diesel engine manufacture as a regional manager. Most of the larger dealer/service centers had to maintain reserved service bays just for high end coaches the had our engines, mostly pusher chassis.

We maintained a seperate customer lounge away from the class 8 truck drivers and a special customer survey form just for RVer. Believe me we had comlaints not just on the motor but every knob, turney thing, that funny sounding thing, it didn't matter if it was a coach manufacture repair item we were asked to fix it.

When I ready the complaints about a 20-50K trailer I understand that workmanship and warranties go hand in hand no matter what type RV or the cost. Sometimes I think we who are retires just have just too much time on our hands and want to find something to talk about and someone that will listen . And you know thats OK...

If you have a good service provider who takes time to listen and tries to make your complaint the most important thing to do today, the customer feels better and the complaint are fewer. We always said a fixable complaint is an opportunity to sell another customer on our company. So we tried...

O HERK: Thanks, Thanks, Thanks (37++++) Thats what is call CSI Customer Satisfaction Index.
__________________

__________________
Mike and Cheri w/ Gus and Trooper 2_coonhounds
2012 Dodge 2500 w/ Cummins high output
Other brand 5er
MikeDett is offline   Reply With Quote
Old 07-16-2012, 02:41 PM   #32
Phat Phrog Stunt Team
 
TURBS's Avatar
 
Join Date: Aug 2011
Location: Iowa
Posts: 34,337
Quote:
Originally Posted by MikeDett
In the life before retirement (LBR) I worked for a large diesel engine manufacture as a regional manager. Most of the larger dealer/service centers had to maintain reserved service bays just for high end coaches the had our engines, mostly pusher chassis.

We maintained a seperate customer lounge away from the class 8 truck drivers and a special customer survey form just for RVer. Believe me we had comlaints not just on the motor but every knob, turney thing, that funny sounding thing, it didn't matter if it was a coach manufacture repair item we were asked to fix it.

When I ready the complaints about a 20-50K trailer I understand that workmanship and warranties go hand in hand no matter what type RV or the cost. Sometimes I think we who are retires just have just too much time on our hands and want to find something to talk about and someone that will listen . And you know thats OK...

If you have a good service provider who takes time to listen and tries to make your complaint the most important thing to do today, the customer feels better and the complaint are fewer. We always said a fixable complaint is an opportunity to sell another customer on our company. So we tried...

O HERK: Thanks, Thanks, Thanks (37++++) Thats what is call CSI Customer Satisfaction Index.
Clap clap clap clap clap clap!
Godspeed my brother!
__________________

__________________
TURBS is offline   Reply With Quote
Old 07-16-2012, 02:54 PM   #33
Senior Member
 
Glenn5995's Avatar
 
Join Date: Feb 2011
Location: Phoenix AZ
Posts: 926
Lou,

Another thanks for all you do for this forum and the assistance you have provided for so many.

It seems to never fail....I come inside from spending another day trying to make repairs to my Rockwood (the falling apart kind), get cleaned up, fire up FRF and read a question....you have already been there, answered it and moved on!

Glenn
__________________

Glenn & Beth (Dad & Mom)
David & Audra (16 year old twins)
2006 Dodge Power Wagon (Adventure & Tow Vehicle)
2006 Rockwood 8281SS (Home away from Home)
Glenn5995 is offline   Reply With Quote
Old 07-16-2012, 03:08 PM   #34
Senior Member
 
papap's Avatar
 
Join Date: Apr 2011
Location: Southwest Louisiana
Posts: 729
Herk does a great job trying o help people on her. thanks Herk.
__________________
2016 Forester 3171DS
Work 28 and 28 around the world.
Camp every chance we get

papap is offline   Reply With Quote
Old 07-16-2012, 05:03 PM   #35
Site Team - Lou
 
Herk7769's Avatar
 
Join Date: Oct 2009
Location: South Eastern PA
Posts: 21,169
Smile

OK, everyone cut it out!

I want to send my heartfelt thanks to Hob for being personally responsible for adding over 100 "thank You" rep increases in 24 hours. Before I get a swelled head, you can go back to just thanking me when I acutally help you. My inbox was getting full and I am working off the iPhone till I get home tonight.

Thank you again for making this such a great board to belong to.
Lou
__________________

Lou and Laura with Bella - German Short Hair Pointer
2008 GMC Sierra 2500HD Crewcab SB Allison Duramax
2010 Flagstaff 8526RLWS - Superglide 3300
HAM CALLSIGN - KC3FFW
Herk7769 is offline   Reply With Quote
Old 07-16-2012, 05:08 PM   #36
Member
 
btmfdr's Avatar
 
Join Date: Jun 2012
Location: Jersey Shore
Posts: 36
Thumbs up

Quote:
Originally Posted by herk7769 View Post
OK, everyone cut it out!

I want to send my heartfelt thanks to Hob for being personally responsible for adding over 100 "thank You" rep increases in 24 hours. Before I get a swelled head, you can go back to just thanking me when I acutally help you. My inbox was getting full and I am working off the iPhone till I get home tonight.

Thank you again for making this such a great board to belong to.
Lou

Too Funny...

Your expertise, insight and overall willingness to help on no matter what the issue is truly appreciated....
__________________
btmfdr is offline   Reply With Quote
Old 07-16-2012, 05:09 PM   #37
Mod free 5er
 
Join Date: Mar 2008
Location: Concord, NC
Posts: 24,215
Quote:
Originally Posted by Rugged Brown View Post
Keep posting Herk, you're doing a great service to RVers. My only question is why would you have a picture of some ugly guy as your profile pic.
Just fix it!
__________________
OldCoot is offline   Reply With Quote
Old 07-16-2012, 05:36 PM   #38
Senior Member
 
Rugged Brown's Avatar
 
Join Date: Jan 2011
Posts: 2,098
Quote:
Originally Posted by dunnnc View Post
Just fix it!
Now I know why the helmet. To prevent from head swelling.
__________________
Terry/Bernadette
Lily the Yorkie
2015 Dodge Ram Sport 1500
2015 Crossroads Zinger ZT28BH
Rugged Brown is offline   Reply With Quote
Old 07-16-2012, 05:42 PM   #39
Phat Phrog Stunt Team
 
TURBS's Avatar
 
Join Date: Aug 2011
Location: Iowa
Posts: 34,337
Quote:
Originally Posted by Rugged Brown

Now I know why the helmet. To prevent from head swelling.
That's a helmet? :ROFLBLACK:
__________________
TURBS is offline   Reply With Quote
Old 07-16-2012, 05:44 PM   #40
Senior Member
 
Malco's Avatar
 
Join Date: Apr 2011
Location: Central Nova Scotia
Posts: 519
Quote:
Originally Posted by f1100turbo View Post
That's a helmet? :ROFLBLACK:
I always thought it was part of his really big brain.
__________________

__________________
2011 Salem 30kqbss
2013 Ram 2500
2005 Ram 2500
1968 Pontiac Le Mans
Malco is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



» Virginia Campgrounds

Reviews provided by




ForestRiverForums.com is not in any way associated with Forest River, Inc. or its associated RV manufacturing divisions.


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 08:36 AM.