I wish I'd had the same luck with quality on my 2504s as the rest of you. Even the people listing issues have had it easy. Don't take this as a post just to bash FR. I really want to love our trailer and really like the layout, features, etc. My wife and I took delivery of our 2504s in June. We've enjoyed the trailer on several camping trips, but we definitely received what I'd call a lemon and it's been in the shop as much or more than at our house in between trips. Here's a rundown of warranty issues we've had to deal with.
1. Slide quit - turned out to be a fuse that I wasn’t able to locate - fixed
2. Slide not sealed well which allowed TONS of dust into the trailer during travel and was so bad that a pebble was able towork its way under the slide during travel and tore the linoleum at the dealer when sliding it out – more rubber seal added – slide fixed, linoleum will be fixed as soon as hunting season is completed
3.Tub not sealed well, which would allow water damage to occur by water leaking between it and wall – Work in progress
4.Drawers under the dinette continually popping open during travel - One finally tore up the track and the rebuild on the warranty seems to have corrected the issue. The other still needs to go back for the fix that corrected the first.
5.Murphy bed won’t stay latched during travel – one of the two latches
6.Soft spot in floor in kitchen area – has been reinforced with steel crossmembers to correct - fixed
7. Screen in small slide window won’tseat all the way down – bent window frame – on order
8. Front Door leaked at window –poorly sealed – has been corrected
9. Faucet in kitchen sink was loose – corrected
10. Fascia above slide was bowed and coming loose – fixed
11. Trim on top bunk cut wrong and was badly bowed – fixed
12. DVDs skip and won’t play past about chapter 10 – new DVD player on order
13. Refer – Caps on the door tops popping off during travel – the door panels inserts were cut incorrectly, allowing them to vibrate and bounce during travel – new panels on order
14. Supports holding fresh water tankin place badly bending – the whole support bracket for the tank was bending so badly the tank was likely to end up on the highway. The dealer built an entire new framework to support the tank.
15. Heat pads for holding tanks peeling off – not adhering to the tank – Temp fix, permanent fix is Work in progress
16. Thermostat fell off wall – There were three sets of holes where the panel had stripped previously – finally the panel was reinforced and the thermostat remounted – fixed
17. Landing pads for the dinette table coming loose and falling off – the pads the table sits on to make out a dinette bed were falling off – fixed
18. Wood panels behind the dinette cushions coming loose – jury is out on attempted fix
19. Fresh water tank drain spigot loose– fixed
20. Propane hose internals fell out when unscrewed from propane tank – fixed
21. Propane regulator won’t switch tanks – will be reported to dealer at next visit
22. Exterior trim under door coming off – will be reported to dealer at next visit
Whew, I think that covers it, for now. We purchased the trailer from Camping World in Meridian, ID. The first couple of visits to CW were ill fated attempts to correct issues that were going wrong and our list was getting longer, rather than shorter. We were also stuck in a waiting game of manufacturer approvals for warranty work. I requested an escalated meeting with aservice manager to put pressure on getting work completed. We were 8 weeks into ownership and it seemed like nothing was getting done. I pushed to have the dealer approve fixes since they were the point of purchase and service center, the problems were obvious, and we have a written bumper to bumper warranty on the trailer the requires coverage. I stressed that they could fight it out with the manufacturer on approved repair hours and such on their time, not ours. They agreed and stepped up. Around that same time, Forest River started approving everything without pushback, per the Service Writer at the dealer that we’ve been working with since day 1. I fully understand that not everything on the list is Forest River manufactured, but you can see that a lot is. I was flabbergasted when the issues we’ve been having went as far as guts to the propane hose falling out. What??? How does that happen??? I’m sure those are purchased by the thousands. What are the odds of that hose ending up onour trailer to compound all the issues we’re experiencing? Regardless of who manufactures the components used, they’re all built in to a Forest River product and very reflective oftheir quality control. This is our first new trailer purchase. Our trade in never gave us a single issue, we just wanted to upgrade and go slightly larger, with a slide. It’s been a frustrating process to say the least. I really hope we’re about to see a light at the end of the tunnel. I see several FR products linedup at the service center every time I’m there, which has been pretty frequently. I really hope that others don’t have the extent of problems we have. If they do, FR has some definite quality control issues.
I did lots of research before buying and like this thread, most reported having very few issues with their trailers. I’ve had a really bad case of buyer’s remorse and hope to find things improving. I do have to give credit to CW and FR on the warranty side of things, once the approvals finally startedcoming through. We love the layout, love the feature list, and want to love this trailer.