Originally Posted by Barteln
We just had our local dealer perform warranty work on our A-frame. We have concerns with the attitude and work quality. Anyone else have these concerns?
We just took our Roo in for some warranty issues. We picked it up in April, and over the course of the summer have developed a list of about a dozen little items that need to be taken care of. From previous experience with 2 other dealers, we knew taking it in during the busy summer season meant they would probably be slow in getting it turned around or rush the job. Neither seemed like a good option, so we waited until the end of the season to take it in.
When we got there Saturday, they wrote up my list, and some of these things were pretty minor - loose trim, etc that I really could have fixed, but we had one major item (a bunk door latch pulling loose from the outside wall) that I really wanted fixed by a pro. No eye rolling as she wrote up everything. Then I asked about looking at the stuff with a service tech, just to explain things. No problem - she paged one of the techs, and he was very patient in going through everything. Even added a couple more things, including the wiggely dinette table. I made a remark about how this poor design was not typical of the rest of the trailer, not expecting them to do anything since it is just a poor design. He said they get that complaint all the time and one of the guys in the shop is a master at dis-assembling the tables and rebuilding them to take some of that wobble out.
I just got a good feeling from them. These little issues all seemed like things they frequently dealt with and they had plenty of experience fixing them. And they seemed like they only cared about making sure everything was fixed - no sense at all like they felt some of the things were petty or we were nit-picking.
And if you have them winterize it, they will schedule it so you can be there and the tech will show you everything they do. Kind of a "hands-on training" so when I do it on my own in the future I'm not wondering if I missed any steps. Plus they had a great deal on covers - matched CW's sale price and had them in stock. So I bought my cover there instead of ordering it. So even if they don't make anything on the warranty work - they still got some extra $$ out of it, and a happy customer.
Of course, I shouldn't count my chickens yet - we'll see how how they do on the repairs. But as far as attitude and concerns about their ability - feeling pretty good so far...