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Old 06-03-2016, 01:48 PM   #1
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Location: Lewistown, IL
Posts: 124
Roof Ladder for Rockwood FW

Anyone know who makes the roof ladders for Rockwood FW's? Mine broke when climbing down from the roof last weekend and I called Rockwood warranty about. But the claim was rejected cause they say they have never had a claim on a ladder before. I told them that didn't matter, but he still refused the claim. They quoted me over $200 to replace the ladder, sealants and shipping. I'll go straight to the ladder manufacturer if I have to.
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Jim & Evelyn Tatum
2013 Rockwood 8289WS FW
2016 Dodge Ram 2500 Big Horn 6.4L Hemi 4x4
Nights Camped 2017 = 27
Nights Camped 2016= 33
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Old 06-03-2016, 02:24 PM   #2
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Location: Lewistown, IL
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Warranty Manager pullled thru

Just got an email from Warranty rep stating his manager is going to replace my ladder as a good will. I knew theres a reason we stick with Forest River campers. This is our 3rd!
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Jim & Evelyn Tatum
2013 Rockwood 8289WS FW
2016 Dodge Ram 2500 Big Horn 6.4L Hemi 4x4
Nights Camped 2017 = 27
Nights Camped 2016= 33
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Old 06-04-2016, 06:54 PM   #3
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Forest River factory assistance.

Our 2604 is our second trailer and first Rockwood. Haven't had any major issues but I have called Forest River a couple of times to let them know about issues I fixed myself. Fred Yoder has been my contact and he has been super to talk too and get advise from. My other camper was a Jayco and they were good to talk to as well but FR has gone above and beyond, even sent me a couple of hats for suggesting an improvement in there furniture.
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2016 Rockwood Ultra Lite 2604WS (Emerald Pkg)
2015 F350 Superduty Powerstroke.
Trecker WDH Hitch
Lazyboy Recliner replaced Back two chairs.....
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