I just spoke to my salesman and he said he would have a crank for me tomorrow. He also said that sometimes they will "bind" up if it's at a certain angle like someone else said in an earlier post. He suggested the same thing to manually crank it a couple times and see if it frees it up. I'm picking up the crank tomorrow morning and will try it. Thank you all for your information, it's greatly appreciated! Pretty sad that the salesman is more help than the service department.
2012 Rockwood Signature Ultra Lite 8312SS
2008 Rockwood Roo 21SS (History)
1981 Starcraft Galaxy 2108 (its gone
1999 Dodge Durango (Retired TT)
2006 Dodge Ram 3500 Quad Cab 4x4