Hi all! I wrote to Flair Interiors a little over a week ago about our sofa bed (bed?.....I use the term loosely! ha ha) I have not heard back from them, so was going to try again today. Website has been taken down. SO! I hope someone here can help me.
Below is the letter I sent to them. I hope I can figure out how to attach the pictures! (2) Thank you in advance for your replies!
Hi customer service!
I hope you can figure out the problem I'm having with the fold out couch in our 5th wheel. Rockwood Ultra Lite Signature Series, Diamond Package. 2016 8265ws. Purchased new 6/23/2016.
Please see the attached pictures of the couch in it's sitting position, hopefully you'll know the couch since I couldn't find a model number on it, and the other picture of it folded out into the bed position. See that big gap towards the top? Darn, I forgot to measure how wide the gap is, but it's about 8 inches. Impossible to sleep on, unless someone is into torture. ha ha It's right about where your shoulder would be.
Are we doing something wrong? Or are we missing a piece? Please advise how this nice looking couch is supposed to come together as a bed.
Also, when folded into the bed position, there's a gap, although much smaller, between the "mattress" and the "seat" of the couch. It's bothersome, but we can put a foam topper or something on the whole thing for sleeping, but even a foam topper isn't going to help that gap by the head of the bed.
Let me know if you need any other information.
Looking forward to your reply! Thanks!