Hi all! I wrote to Flair Interiors a little over a week ago about our sofa bed (bed?.....I use the term loosely! ha ha) I have not heard back from them, so was going to try again today. Website has been taken down. SO! I hope someone here can help me.
Below is the letter I sent to them. I hope I can figure out how to attach the pictures! (2) Thank you in advance for your replies!
Mickey
Hi customer service!
I hope you can figure out the problem I'm having with the fold out couch in our 5th wheel. Rockwood Ultra Lite Signature Series, Diamond Package. 2016 8265ws. Purchased new 6/23/2016.
Please see the attached pictures of the couch in it's sitting position, hopefully you'll know the couch since I couldn't find a model number on it, and the other picture of it folded out into the bed position. See that big gap towards the top? Darn, I forgot to measure how wide the gap is, but it's about 8 inches. Impossible to sleep on, unless someone is into torture. ha ha It's right about where your shoulder would be.
Are we doing something wrong? Or are we missing a piece? Please advise how this nice looking couch is supposed to come together as a bed.
Also, when folded into the bed position, there's a gap, although much smaller, between the "mattress" and the "seat" of the couch. It's bothersome, but we can put a foam topper or something on the whole thing for sleeping, but even a foam topper isn't going to help that gap by the head of the bed.
Let me know if you need any other information.
Looking forward to your reply! Thanks!
Mickey Stevens