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Old 04-23-2016, 08:52 PM   #1
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Suburban Water Heater Problem

Just bought a used 8327SS this winter. Finally got it set up in our driveway. Everything seems to be working well with the exception on the water heater. I put the plug back in it after being winterized. When I turn the switch on from the inside it lights but will not stay lit. I have hit the right reset button a couple time in the unit (see picture). It will not stay lit for more than a couple minutes. Any suggestions? I do not know how it was winterized since I bought it used that way. Am I missing something?Click image for larger version

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2008 Duramax K2500 Suburban
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Old 04-23-2016, 08:59 PM   #2
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I am no expert by any means, but did you bleed the air out first and make sure it is full of water? Mine is gas/electric and so far I have only used the electric side. Did you bleed the air out of the propane lines? Jay
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Old 04-23-2016, 09:04 PM   #3
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Start with using compressed air on the copper tube to eliminate spiders, mud daubers and stink bugs living in there.
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Old 04-23-2016, 09:08 PM   #4
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Check your bypass at the back of the heater, if left in bypass mode there is no water in the heater.
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Old 04-23-2016, 09:09 PM   #5
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Check the back side of the WH ( from a panel inside the TT). There should be 3 shut off valves they may be shut off ( keeping water out of the WH) See pic below. This is the winterized setting. To put back into operation, turn each of the three valves 90 degrees. If the gas has been off for a while, air in the lines may have to be bled out before the WH will light and stay light. Try running the stove for a while to clear lines.
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Old 04-23-2016, 09:11 PM   #6
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And if there was no water in the tank and you hit the electric switch you will now get to purchase a new heating element also.
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Old 04-23-2016, 10:28 PM   #7
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Suburban Water Heater Problem

Ok figured it out. The water was bypassed so there was no water in the tank. Turned the valves to close the bypass and turned on the cold water into the water heater and the hot water out.

Thanks Jay2504 you got me thinking about bleeding it and I pulled the drain plug and realized there was no water.


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Old 04-23-2016, 10:32 PM   #8
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On a side note how do I know if this is a gas/electric combo unit?


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Old 04-23-2016, 10:44 PM   #9
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If you have the option for electric you should be able to see a small black toggle switch in behind the gas solenoid valve on the outside in the lower left corner. You may have to bend over to be able to see it. I'm sure someone will post a photo of it.
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Old 04-23-2016, 10:48 PM   #10
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Quote:
Originally Posted by arich4387 View Post
On a side note how do I know if this is a gas/electric combo unit?


2008 Duramax K2500 Suburban
Allison 6SP - DSP5 Tuned
2014 Rockwood 8327SS
This FAQ should fix you up:

Suburban's electric switch and much more

It does appear you have an electric heating element, as I can see the cover for it in the very first pic you posted.
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