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Old 12-30-2013, 11:49 AM   #1
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Tongue Jack Failure

Be Advised!! My electric tongue jack on my 2012 Windjammer has a broken gear. I disassembled the head and found the small drive gear cracked in half. I just got a call back from LCI and they advised me that they purchase the complete jack from overseas and they do not have parts available. They advised me to purchase a new jack. I can't believe I can't get the gear. LCI said this is not the first time they have had a disgruntled customer over the same problem. I assumed LCI manufactured the product, WRONG.
If anyone has a LCI power front jack you better carry a manual replacement, your going to need it. I am going to pursue this with Forest River.
Frank

Link to LCI: Power Tongue Jack - Leveling & Stabilization
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Old 12-30-2013, 12:47 PM   #2
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the jack on my 2014 went out. was dropping it off at the dealer for other warranty work when it would not go down to raise the TT. Spoke with dealership saturday and was told they are ordering a replacement from the factory.
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Old 12-30-2013, 01:25 PM   #3
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Same problem here. While talking with the dealer, they kept mentioning the "pin" to lower it before engaging the motor. I kept asking "what pin". Turns out they ordered many without any Pins at all. They also admitted to many problems. I hope forrest river listens. My dealer swapped mine out with another on the lot as we were in the process of hitting the road.
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Old 12-30-2013, 01:48 PM   #4
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On our 2014 Windjammer, we have the electric jack with the little bubble level on top, mounted on a cap that covers the shaft for manually operating the jack. On a number of these jacks there is no gasket on that cap, so water gets in there and shorts out the electric motor, thus, no electric jack. Happened to us on a trip to Texas. No problem - get out the wrench and operate in manually until we get home. THAT lasted until we were about half-way home. By then, it rusted and wouldn't even operate manually. In Vicksburg, MS, we had to use a bottle jack to jack up the trailer to unhook it from our truck, and to re-attach it to the truck.

Our jack is a Lippert, too. Our dealer said they had replaced about a dozen jacks with the same issue. The replacement jack looks similar but does have a gasket on the cap that covers the manual operating pin. Even so, when it is stored (like now) I cover the head of the jack with a large Zip-Lock bag.
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Old 12-30-2013, 02:01 PM   #5
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Cover the (LCI jack) with a bag or a bucket,then Replace it with a (Barker VIP jack) they are (Made in the USA). I have a LCI jack in the corner of my shop that we use to Breed with other LCI jacks,they reproduce little LCI jacks! Youroo!!
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Old 12-30-2013, 02:10 PM   #6
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Originally Posted by youroo View Post
Cover the (LCI jack) with a bag or a bucket,then Replace it with a (Barker VIP jack) they are (Made in the USA). I have a LCI jack in the corner of my shop that we use to Breed with other LCI jacks,they reproduce little LCI jacks! Youroo!!
I had a gear strip on my barker and you can get parts but with the cost of the gear and shipping it only cost me $35 more for a new one.
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Old 12-30-2013, 02:26 PM   #7
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Maybe I should send you my cracked gear and you can breed me a new one. LOL Frank
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Old 12-31-2013, 09:13 AM   #8
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Our jack has the level bubble on top. There is no pin to lower it. the only pin i have seen is one to remove the foot and replce it with a wheel. I would bet the issue is water getting in the jack also we have had a lot of rain lately. to me this would be a design flaw. the bubble seemes to be useless i can have the tt Level and the bubble on the jack it still off.
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Old 01-02-2014, 12:43 PM   #9
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Our jack failed yesterday, less than 10 months old. My husband couldn't even manually override it. It is now at Lazy Days.
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Old 01-02-2014, 12:56 PM   #10
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Quote:
Originally Posted by Capt. Mike View Post
On our 2014 Windjammer, we have the electric jack with the little bubble level on top, mounted on a cap that covers the shaft for manually operating the jack. On a number of these jacks there is no gasket on that cap, so water gets in there and shorts out the electric motor, thus, no electric jack. Happened to us on a trip to Texas. No problem - get out the wrench and operate in manually until we get home. THAT lasted until we were about half-way home. By then, it rusted and wouldn't even operate manually. In Vicksburg, MS, we had to use a bottle jack to jack up the trailer to unhook it from our truck, and to re-attach it to the truck.

Our jack is a Lippert, too. Our dealer said they had replaced about a dozen jacks with the same issue. The replacement jack looks similar but does have a gasket on the cap that covers the manual operating pin. Even so, when it is stored (like now) I cover the head of the jack with a large Zip-Lock bag.
We have (had) the same intermittent problem with the V-Lite we're trading in for a 5er Saturday morning. (2014...only had it for 8 months) But, when we carried it in for warranty 2 weeks ago it worked beautifully. dang it So it wasn't replaced. We began keeping a collapsible rubber bucket over it.

The warranty guy kept telling us it didn't need to be water proof, and in fact it has holes drilled in the bottom for water to drain out.

I do expect that jack will be replaced before it's re-sold.

BTW, we first used the gallon sized zip lock. Humidity formed inside it and made it worse.

P.S. when it would bind down we'd tap it with a small rubber hammer and away it'd go.
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