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Old 07-17-2014, 11:19 PM   #1
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ultra lite

Friends are waiting for their Rockwood ultra lite trailer to be repaired at CW Rocklin, Ca. for 3 1/2 months now. Is there someone or a dept they can call and perhaps get some action going on their warranty claim. I know it takes time, but 3 1/2 months is insane. Trailer is less than one year old.
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Old 07-18-2014, 02:32 AM   #2
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What steps have your friends taken with CW and what is the reason given for the hold up?
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Old 07-18-2014, 08:43 AM   #3
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Wrong parts sent twice, it is the maxi slide that's the problem. Now they are waiting for yet another part. You can order a new unit faster.
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Old 07-18-2014, 01:23 PM   #4
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Right now I would lean toward this CW getting the credit for not taking care of your friend. 3-1/2 months is a long time even if the wrong part was sent twice. I think there is more to this story than what CW is saying. Often, but not always, the delay is actually with the service department but puts the blame elsewhere.

Did you friend buy the unit from this CW? I know that many RV dealerships will service their customers first but even so 100+ days is extremely long and unreasonable.
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Great choice for "Living within my means" and camping for one...

2011 Salem Cruise Lite 20RBXL & 2011 Toyota Tundra Dbl Cab
Camping History: 45 Trips / 133 Nights / 3736 Miles
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Old 07-19-2014, 12:16 AM   #5
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Anyone have a name or telly number to call rockwood?????
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