Two of our local dealers are affiliated w/national chains, so during big promo events they have prices very near wholesalers - so no need for us to travel far to get a good deal... Friends & family have purchased from both & have mixed good & bad experiences with both. The biggest gripe (for either) is how long repairs can take because they have to get approval, order & wait for parts & then place your rig next in line when the parts arrive...
However, the dealer we eventually purchased our TT from (General RV in N. Canton) just added a 2nd repair facility w/10-12 bays. Our sales person was proud of their expanded facility & eager to take time to show me around... On one pre-purchase visit, we ducked into the maintenance shop to get out of the rain & they were already utilizing most of the new bays... IMO they seem a little more committed to post-sale support.
In comparison, our sales guy at CW made me walk back & forth with questions about each TT while he sat & ate donuts... (So that's where your donuts will end-up, awellis3
, if you attempt to bribe the starving maintenance guys to move your unit along...) After I removed my jacket the sales guy thought I was a new customer, so I walked-out & never returned. (Although I do buy stuff from their CW store...)
At General RV we also completed our PDI on a very busy sales promo weekend, and the maintenance staff was still very thorough & patient - staying well after hours to tweak everything to our satisfaction. We camped for 30 days & had no maintenance issues so IMO they did a good job of prepping our (used) TT.
Because the RV you get is only as good as the final dealer prep, I would argue that you should buy your RV from the dealer that has the better service department. If they are limited on staff, space & time your new RV will leave the door with issues...