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Old 12-23-2014, 01:58 PM   #11
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Three options:
1. Fix it yourself if relatively minor and you have the skill (my preference)
2. Ask a local dealer to fix under warranty - this may or may not happen depending on a number of factors. Unlike auto dealers, RV dealers are not obligated to do warranty service on a RV purchased elsewhere, but some will. My local dealer told me that he would service my RV, but I would be on the bottom of the priority list.
3. Go to local dealer or independent shop and pay them upfront, then submit a warranty claim to FR. I did this once and was successful.
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Old 12-23-2014, 08:30 PM   #12
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Warranty work

Purchased our 282RKX in September 2013. Took ownership the end of November. Had a couple issues that I either fixed myself and a couple minor things that the dealer fixed. Discovered that the axle(s) were out of alignment in March and took it in to the dealer in April. They called and confirmed that one axle was off by a half inch and that they were waiting for the go ahead from the "manufacturer." I picked the trailer up in mid June so I could at least get some use out of it. It still had not been fixed when I picked it up. Fought some more with the dealer about fixing it; even leaving it with them again. I finally gave up and went back and picked it up towards the end of September. They never did fix it. I inquired of another FR dealer in the area if they could fix it. They never did respond even after a couple of inquiries. Trailer never has been fixed and is now out of warranty.
My opinion is that the warranties are a total waste and not worth the paper they are written on. This is the last new RV for me. My next one will be a year or two old and I'll worry myself about fixing any issues that come up from the money that I save by buying used. I am disgusted with FR dealers and FR for their lack of interest in honoring their warrantie.
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Old 12-23-2014, 08:49 PM   #13
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I needed a slide adjustment, called Dandy RV in Anniston AL told him I was traveling to FL next week, he said it was a small job, bring it in under warranty, spent two hours on it and sent me on my way. He said yes he will do warranty work, just schedule it in winter time with notice. He said warranty work makes customers later.
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Old 12-23-2014, 09:14 PM   #14
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gthomp10
had a similar issue while on a trip to the New England states------ended up at a spring and axle shop in Barre Vt that dealt with mainly trucks---------a few hours and $250 later was on our way------ They did a great job---seek out a similar type shop , pay the bill and Enjoy -----------easier than the "warranty hassle"
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Old 12-23-2014, 09:19 PM   #15
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I knew other owners would have had problems with local dealers especially if the purchase was not through them. Seems the way things are these days.
To me it is no different buying a Ford Pickup in Michigan then moving to California and getting the song and dance that if you didn't buy it from us, we are not going to work on it. The manufactures should jerk their dealerships. We bought an aftermarket extended warranty that says we can pick who and where we can take it. Doesn't have to be a FR dealer. After a couple nasty comments from our local dealer my trailer will never see their lot or get any positive comments. Future purchases???? Righhhht. Referals Righhht
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Old 12-24-2014, 07:23 AM   #16
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Warranty at a different dealer

We just had its of warranty work done and not by the original dealer, they where just un reliable. Bought a new class A Georgetown XL, seat wore along the edges, had some problems with the toilet, broken floor plate at the table, and a few other upgrades we did, and the other dealer inn Lakeland, Florida took me right in, FR got them all the replacements and I headed on back to NY. They had it for 8 days and they washed, cleaned and filled propane at no extra.
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Old 12-24-2014, 08:27 AM   #17
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Before I purchased our Wildcat from up in IN. I called a few local dealers and asked if they would do warranty work on a unit if I purchased it out of state. Each asked why I would go so far to purchase a unit with local dealers so near by. I explained that it was a discontinued model that were no longer available and could not be ordered any longer. Each dealer then said not a problem, if you need us we're here.


I also did the same thing when I was looking at a Keystone trailer and received the same responses.
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Old 12-24-2014, 09:38 AM   #18
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Quote:
Originally Posted by jonrjen View Post
Before I purchased our Wildcat from up in IN. I called a few local dealers and asked if they would do warranty work on a unit if I purchased it out of state. Each asked why I would go so far to purchase a unit with local dealers so near by. I explained that it was a discontinued model that were no longer available and could not be ordered any longer. Each dealer then said not a problem, if you need us we're here.
That's the key. Explaining why you're buying elsewhere before you need service. I stored my Sunline at a local dealership's lot. When it came time to buy new, I sat down with the owner, gave him our "wants" list and asked if he sold anything meeting our specs. He didn't so off I went to RVW. He said he'd do warranty work for me. Fortunately, I never needed him to do any, but he was willing.
Do your homework ahead of time. Don't ambush the guy. And by all means drop by the service dept. (when you don't need any help) and leave a box of doughnuts in the break room.
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Old 12-24-2014, 09:52 AM   #19
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I have had my Windjammer in for warranty work 3 times since I purchased it 2 years ago. I did not purchase it from the local dealer (Giant Recreation World in Melbourne FL) as he does not sell them but I have always been treated as if I had purchased from them.

When I asked they told me work is work and they are happy to get it from where ever it comes. I guess the dealers that will not work on any unit unless they sold it have more work and revenue than they need.
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Old 12-24-2014, 11:53 AM   #20
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Two of our local dealers are affiliated w/national chains, so during big promo events they have prices very near wholesalers - so no need for us to travel far to get a good deal... Friends & family have purchased from both & have mixed good & bad experiences with both. The biggest gripe (for either) is how long repairs can take because they have to get approval, order & wait for parts & then place your rig next in line when the parts arrive...

However, the dealer we eventually purchased our TT from (General RV in N. Canton) just added a 2nd repair facility w/10-12 bays. Our sales person was proud of their expanded facility & eager to take time to show me around... On one pre-purchase visit, we ducked into the maintenance shop to get out of the rain & they were already utilizing most of the new bays... IMO they seem a little more committed to post-sale support.

In comparison, our sales guy at CW made me walk back & forth with questions about each TT while he sat & ate donuts... (So that's where your donuts will end-up, awellis3, if you attempt to bribe the starving maintenance guys to move your unit along...) After I removed my jacket the sales guy thought I was a new customer, so I walked-out & never returned. (Although I do buy stuff from their CW store...)

At General RV we also completed our PDI on a very busy sales promo weekend, and the maintenance staff was still very thorough & patient - staying well after hours to tweak everything to our satisfaction. We camped for 30 days & had no maintenance issues so IMO they did a good job of prepping our (used) TT.

Because the RV you get is only as good as the final dealer prep, I would argue that you should buy your RV from the dealer that has the better service department. If they are limited on staff, space & time your new RV will leave the door with issues...
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