Originally Posted by jacksum2
Electric element on my water heater (2012 model 2604) worked for a year then quit. Had a dealer put a new element in and it still didn't work. I thought he just did a crummy job so I ordered another element and put it in myself. Still doesn't work. I have power to both wires attached to element. ANyone have an idea? Thanks, Jack
IF you failed to have water in the tank when you energized the heating element, you immediately destroyed the heating element. It is easy to cause this issue. A "brief" moment of no water verses energizing of the element will destroy the coil. It is not something that requires several minutes of attempted use, absent of water.
If this occurred, and it probably did, the electrical energy would still be readable on the heating element terminals. BUT, the unit will not heat! PERIOD! I speak from experience in causing an element to burn out.
Buy and install a new element, make SURE the water heater tank is full and energize the heater coil. Bet it heats water after about five minutes!