2 questions about Dealer repair of new couples coach

[Jbrowland]

So the saga continues. On the final day of our trip (the one I was posting from a few months ago) we noticed water leaking from the bottom while taking showers. So once again, more issues and the dealer tech missed that one as well. I’m taking it back to the dealer for yet another round of fixes this weekend. I don’t trust them. I have found and diagnosed more problems than they have just by looking with my eyes. Really sad.

I really don’t trust this dealership to remove the entire coroplast on the underbelly and replace it with a new one. They can’t even find a leak by running the darn water.

[ependydad]

Originally Posted by Jbrowland

I really don’t trust this dealership to remove the entire coroplast on the underbelly and replace it with a new one. They can’t even find a leak by running the darn water.

Any reason why you take it back to them? If you've lost faith, maybe it's time to hire in help from elsewhere? An RV Service Center, perhaps?

[Jbrowland]

Originally Posted by ependydad

Any reason why you take it back to them? If you've lost faith, maybe it's time to hire in help from elsewhere? An RV Service Center, perhaps?

Thanks for the reply and suggestion.

According to FR, my options are limited locally. This dealer is super close to me, the other ones aren't. That said, you mentioned a service center. I wonder if the one close to me that I used to take my old beater class C to would fix it under warranty? They don’t sell RV’s. They just service them and they were excellent. Is that what you meant by service center?

[ependydad]

Originally Posted by Jbrowland

Thanks for the reply and suggestion.

According to FR, my options are limited locally. This dealer is super close to me, the other ones aren't. That said, you mentioned a service center. I wonder if the one close to me that I used to take my old beater class C to would fix it under warranty? They don’t sell RV’s. They just service them and they were excellent. Is that what you meant by service center?

Yup. More often than not, your FR brand's warranty manager can authorize warranty repairs there. Sometimes at the cost of you having to pay and get reimbursed. But for me, having quality work done is worth that expense.

[Jbrowland]

Originally Posted by ependydad

Yup. More often than not, your FR brand's warranty manager can authorize warranty repairs there. Sometimes at the cost of you having to pay and get reimbursed. But for me, having quality work done is worth that expense.

I honestly never even considered that was an option. I assumed. Thanks! I’m on it. Hope is a good thing.

[ependydad]

Originally Posted by Jbrowland

I honestly never even considered that was an option. I assumed. Thanks! I’m on it. Hope is a good thing.

Contact your warranty manager to find out the process.