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Old 12-21-2012, 03:36 PM   #1
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2011/2012 Surveyors sky lights issue

FYI,

I recieved a letter today from Alpha System Inc.:

"A limited number of Surveyor unit were manufactured with a bronze poly sky light which were sealed with the aid of a primer. A very small percentage of these have become brittle and have cracked in the field. It is easy to determine whether or not your sky light is affected, because it will have a cloudy appearance near the flange and will likely display many cracks."

"You may contact your local Surveyor service center to have them inspected to see if they need to be replaced. if you have questions you can also contact Monica Workman at Alpha Systems. 1-800*462-4698 or email: mworkman@alphallc.us "
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Old 12-21-2012, 06:52 PM   #2
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I got the same letter. I wonder how long they will warranty these things if mine is not in need of replacement at this time? I guess I will have to call or email and see what they say. At least they are standing behind the problem ones that are out there.
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Old 12-23-2012, 09:12 AM   #3
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Cracked and Leaked

I recd. the same letter yesterday 12/22, however it came a few weeks late. As I discovered mine during a routine inspection during the beginning hours of Hurricane Sandy. During the heavy rain fall and wind I walked out to camper just to check on it. I stood in door and heard the drip drip of water hitting the fiberglass tub. I removed the white plastic head dome over the tub/shower to discover water intruding into the roof section of camper. I quickly climbed on top of camper and sealed with silicone calk until after the storm. I then bought a replacement dome from local Rv store in Chambersburg (Joe Fittrey). I am going to call after the holidays and send email to see about reimbursement. The dome, calk and putty was about 120 bucks retail. We will see what they say.
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Old 02-06-2013, 11:05 PM   #4
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Just saw this thread. Mine was bad as well - being fixed now.
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Old 02-28-2013, 02:47 PM   #5
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Funny, my dealer just called me today about this and asked if I had checked our camper. I had checked in Dec and it looked OK. Today I looked and it has around 6 or 7 cracks in it! The tub had water, the trim on the ceiling was so waterlogged that it failed and was hanging there and all the trim nails are solid rust. Water definitely got in the roof, the trim in the hallway had the nails pop due to rust.

Towing into the dealer today (nice 3 hr round trip). Any idea on where or how much damage could have been done? We have a long trip in a month that has been booked for a year. I dont want mold or delam issues from this!
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Old 02-28-2013, 03:30 PM   #6
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I was lucky enough to get by with minimal water damage after inspection and replacement. I ended up contacting FR and they mailed all necessary supplies to do the job myself. When i first contacted FR they were going to offer to replace all ceiling material, trim, skylight and insulation in ceiling. I would say that repair shouldn't take more than a week. But the dealer would have to get all the parts onsite. Again Sorry to hear about the damage.
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Old 03-01-2013, 08:52 AM   #7
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The service manager looked over my damage and said it looked bad. They need to take photos and send them to FR today to see what they want to do about it. He told me it looked like the water migrated pretty far in the roof. It doesnt help that we have a lot of really bad rain lately, much more than normal. He said if it is as bad as he thinks it would be from looking at it from the outside it may need to go back to the factory for repairs. Really hoping it doesnt come to that! No telling when we would get it back.
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Old 04-07-2013, 08:44 PM   #8
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On my 2012 SV264 I looked in early march and had no issues. I installed my AC cover today and looked again, and it has started cracking. I'll be emailing FR this evening.
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Old 04-08-2013, 10:13 AM   #9
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Update to mine. Dealer screwed up. They thought it was fine after all so installed the new skylight and sent me on my way. Well on our recent trip I noticed all the ceiling trim from the skylight back to the bunkhouse was popping and had rusty nails! I opened up the skylight trim and poked around in the roof space, it is still soaked. Not happy at all. Called up the owner of the dealer this morning and vented and he promised to take care of it. We'll see. I want all new wood and insulation installed, period. There is already mold on the OSB panels. If it has to go back to the factory so be it. Sad part is we went with this dealer since they are a small, family owned place that has been around for many years. Thought I would get better service there than the big mega dealer about the same distance away.
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Old 04-09-2013, 12:53 PM   #10
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Just wondering about mine... I went up and took pictures of it today and sealed the cracks with silicone. I removed the inner dome and I have had some water. I left this off and will let it dry. I have no separations of anything yet, and nothing is rusted nor mildewed, and I'm hoping it will dry out pretty quickly. I have sent pictures to the email address above and will probably do the replacement myself. That email addy is not for FR but the manufacturer of the skylight plastic part. I asked if they would be sending sealer. If not, what do I use?
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