We spent 8 days at the Potato creek state park (great park in my opinion !) and took Mindy (Our SV291) to the factory to ask them about a small problem we were experiencing.
They fixed the issue within 10 minutes, and went over the trailer very carefully and spotted a small issue I would probably catch too late, and fixed them right on the spot. The service, friendliness and professionalism they show is simply unbelievable !
While we were there I also purchased the serta mattress for myself (Woow, what a difference compard to the foam) and a second set of foam mattresses for the kids bunks. My son says now he can sleep properly
If you are ever in the goshen area and own a Surveyor, you should make a point of going for a factory tour. I have posted the factory contact infromation and the eprson;s name to contact previously. They are always pleased when the owners of the actual units come and see the facilities the unis are built in.
I hope they are reading the forums and see this