I figured I'd give an update on our experiences as a Forest River Surveyor 240RBS owner. What follows is not meant as a gripe session. Rather, I just want to share my experiences, both good and bad.
I started this thread in September 2015 after purchasing a brand new 2016 Surveyor. We were able to take it out a few times and discovered a few issues that I listed in some of my early posts. Some of the items on the list were relatively minor and fixed by Camping World immediately. Others required replacement parts (TV, dinette table, dinette cushion, missing sink stoppers).
Today is Novermber 19th, a little over 2 1/2 months since our purchase. According to our dealer (Camping World Meridian, ID) the final replacement parts have been received and installed. So, it took 2 months for Camping World to submit the claims to Forest River and for Forest River to approve the claims, remake/replace the requested parts, ship them back to Camping World, and finally for Camping World to install the new parts.
One thing I learned is that, especially when dealing with Camping World, you really do have to continually pepper them with phone calls and drop-in visits to keep things moving. Even then, things move painfully slow.
We now only have one remaining issue with our trailer (that we are aware of) and unfortunately, it is an issue that has required ongoing communication between Forest River (who has been prompt in returning calls) and Camping World (who seems to be overwhelmed and a bit unorganized).
The remaining issue has to do with an area of the floor that might be delaminating. The location is directly over a bolt location for the outside step. Rather than write too much and too long. Here is a link to a video that I posted on youtube for Jessica @ Forest River.
Based on this video, Forest River is having Camping World install 'outriggers' on the step mount locations. Hopefully this will do the trick. It will be interesting to see how this final issue of my original repair list gets resolved.