Another Surveyor owner here.
My wife and I purchased our 2016 Surveyor 240RBS near the end of September 2015. We previously had a Forest River Shockwave that unfortunately got hail damage during a storm this past spring so to make a long story short... after loosing a summer of camping due to lengthy back and forth discussion with the insurance company this was what we replaced our Shockwave with.
Upon taking possession of our Surveyor I did a thorough walk through and go through of the trailer as a result of our previous experience with our Shockwave. I did find a few minor things, but nothing major. We wanted to get one weekend of camping in before taking it back to the dealer to be winterized then parking the trailer for the winter so I decided I would make a list of things I wanted addressed, and found a couple more things while it was on its maiden voyage.
Here's what I found:
- Window seal on front window was too small for window (the vertical strip in the middle of the window)
- There were gaps between the frame and the corigated plastic sealing off the underbelly of the trailer (didn't want any critters getting in)
- Counter top and sink in outdoor kitchen scratched/nicked most likely from install of fridge. (Dealer replaced the countertop and sink
- I found water on the floor of the trailer after bringing in the slide a day after a very slight mist/rain. (rear seal on slide was not sealing)
- I found water under bathroom closet and under slide (result of kitchen faucet hose fitting coming loose)
- Water would barely come out of shower faucet (I removed the faucet and found a ton of blue and red plastic filings in the screen of the faucet from the water lines).
I dropped the trailer off to the dealer to winterize the trailer and address these warranty issues on September 29, 2015 after owning it for one week. I finally picked up our trailer yesterday afternoon... December 8, 2015 ... 71 DAYS AFTER I DROPPED IT OFF
. They were continually giving me the run around, and their biggest excuse is that they were waiting for the seal for the front window. They seemed like I was out of place or doing something wrong when I would call to get the status of our trailer every other week. Not once did I receive a call from the dealership to keep us informed. Very frustrating, but overall we really like the layout and the features of the trailer so a fun season of camping with hopefully no more surprises or issues next summer will make up for these inconveniences.
I actually just went out to our trailer to see if our linoleum is lifting at all by the door and sure enough it is. Not nearly as noticeable as what is posted in the video that was previously provided, but definitely lifting.