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Old 09-16-2015, 04:01 PM   #1
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Any Surveyor 240RBS owners out there?

I'm hoping to find a few fellow 240RBS owners to share experiences, ideas, and solutions with. I poked around the forums but didn't find anything specifically for 240 owners so I thought I would take some initiative and dive in.

We just bought our 2016 a couple of weeks ago and have really enjoyed it. The walk around bed, large bathroom, outside kitchen, and warm open dining area were just what we were looking for.

We've had a few small issues but love the layout. We are recent empty-nesters and this model seemed a little more targeted towards couples who might have an occasional guest or two.

Anyway, I look forward to finding fellow Surveyor 240RBS owners.

Happy trails!
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Old 09-21-2015, 01:38 PM   #2
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OK, So it looks like I might be the only one. I figure I might as well share my experiences, just in case someone might stumble onto this thread.

We've had our trailer for 3 weeks and after our first 2 outings we found a few things that warranted taking it into the shop. Nothing major (we hope), just a few things that need to be addressed. They are:

#1 - One of the cushions in the dinette was 2 inches too short. Not sure how it happened but not having enough cushion to cover the wood base is not only an aesthetic issue but also a potential pain in the ....well, you know.

#2 - This is probably the most worrisome issue. There is a slight floor 'pop' when you step to the right of the door in the interior. When you get down on ground level you can feel a slight 'lifting' just underneath the linoleum. It's a relatively small area but I'm a little fearful of some delamination of the subfloor material. Not really sure what the cause is but if it requires rolling back the linoleum and gluing things back down, it could be in the shop awhile.

#3 - The outside kitchen LED light is wired to the bathroom light switch. So, in order to use the exterior kitchen light, you have to go in and turn on the bathroom light. Obviously a mistake :-) This was a pain because we were always running into the trailer and turning the light back on to use the outside kitchen in the evening.

#4 - A few drawers were missing their latching hardware. This was odd because some had the male component but were missing the receiver.

#5 - The dinette table is 1.5" inches too short to use as a fold-down bed. Not quite sure how they will remedy this. I'm hoping they just installed the wrong table.

#6 - Really minor thing. The labels in the bathroom fan hang down so that when you turn on the fan it sounds like a hive of bees. I could have taken care of this but since it was going in the shop anyway I figured I'd let them deal with it. My neck gets sore when I look up too long.

#7 - The Jensen TV had some dead pixels in the display. Not really a trailer issue but they said they would take care of it.

#8 - The sink plug/screens were MIA. Nowhere to be found. Made washing the dishes a little difficult.


There were also a couple of little issues that I took care of just because I could and really didn't want to wait until it went to the shop. They include:

#1 - The bathroom door handle was installed backwards...so, I could lock my wife in the bathroom but she couldn't lock me out.

#2 - The weight on the pull out sprayer under the kitchen sink was installed on the wrong side of the handle. So, the faucet head wouldn't pull back up into the faucet housing.

So, there you have it. Our first round of issues for our NEW trailer. Nothing too horrible and we really do like the way this trailer pulls and WE LOVE the layout. It fits us very well and we knew from the inception that we would have a list of fixes as we went along.
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Old 09-28-2015, 08:44 PM   #3
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Well, you certainly did buy a bunch of problems. We have a 2011 SP240, the earlier model of yours, and our problems were minor compared to what you have experienced. Nearly all of the appliances and accessories were installed properly and functioned properly. This is the tenth RV we have owned since 1968, and the quality control on this one is superior to all of them with the exception of an Aljo we owned in the late 1990s. Our trailer was built at the Oregon plant, and I've been told that the quality control there is much better than the Indiana plant.

Anyway, we did have a few problems and modifications. The microwave door would steam up just warming up a cup of coffee. The dealer replaced the oven with a much better unit. The ball bearings that the slide out rides on disintegrated in the first few weeks we had the trailer, and those were replaced by the dealer. We now carry an extra set with us, but the new one are U.S. products and have not failed. As an aside, we have always carried an extra set of wheel bearings and seals for the trailers we have owned. The only other problem was the Concertone CD and DVD went belly up a month after the warranty expired. I replaced it with a Jensen.

We made two modifications. The doors on the cupboard over the dinette opened the wrong way, right in your face. They were rotated 180 degrees. The wood panel in the center of the cupboard was removed and replaced with a piece of plexiglass so you could see what is in there. The collapsible structure the dinette table is on was constantly jabbing our legs, so it was replaced with two standard table stands.

Hope you can resolve your problems and enjoy your trailer as much as we have enjoyed ours.
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Old 09-28-2015, 10:24 PM   #4
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We have a 2015 240RBS that we bought last summer. The only issue so far has been that the sink sprayer cracked on the first trip. The dealer was not helpful, but a e-mail to Forest River got it replaced. We like the layout, bath, and outside kitchen as well. I added slides to the upper cabinets and one in the pantry to help with storage.

I do think something is plumbed incorrectly underneath, as our black tank fills up much faster than it should. Not a problem as we usually use hookups so I can empty it as needed but could be an issue if we ever dry camp with it. I suspect the shower is draining into the black tank instead of the gray tank.

One thing we do wish is that were lighter inside. With the tinted windows and not that many windows, its always darkish inside. A skylight would be a nice addition.

Oh and I agree the dinette is a knee banger! They could have done better on that.
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Old 09-29-2015, 12:31 PM   #5
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Thanks for the replies Mad Dog and DnJ! It's good to hear from satisfied 240RBS owners.

I hope I didn't sound too critical. I really do like our TT and the issues have been relatively minor. The only real concern I have is with the floor. If it is a sub-floor lamination issue, a lot of work will be necessary to get down to the problem and repair it properly. So far, service from both the dealer and Forest River have been excellent.

Regarding the 'too small' dinette table, the dealer (Camping World Meridian, ID) has sent the correct dimensions to Forest River for the manufacture of a custom sized functioning table that can be used as a bed. As in most construction, there are minor variances of dimension and our dinette cabinets went about an inch wider than needed. The result was a table that couldn't span the gap and rest on the supports to be used as a bed. So, the options were to move the cabinets or just up-size the table.

It appears that the cushion issue was actually an attempt by our salesman to replace the original cushion (that had a small water spot) with an unblemished cushion from another model of Surveyor. So, while the attempt was valiant and in consideration of our purchase, the end result ended up messing up both coaches. But, they are making it right.

Anyhoo, things are getting fine tuned and Camping World has worked with us to keep the TT available for use while waiting for approvals and new replacement TV's and such. Our other small issues were repaired immediately. We're definitely liking our choice of TT!!
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Old 09-29-2015, 01:05 PM   #6
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Hey, I am in Meridian too! We bought ours from Camping World as well but our experience with them was not good at all. I posted a review in the dealer section last year. We only have a few trips to McCall on ours so far but we will be taking it to the Oregon coast next summer!
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Old 09-29-2015, 05:11 PM   #7
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Quote:
Originally Posted by Mad Dog 7.62 View Post
Hey, I am in Meridian too! We bought ours from Camping World as well but our experience with them was not good at all. I posted a review in the dealer section last year. We only have a few trips to McCall on ours so far but we will be taking it to the Oregon coast next summer!
Wow, small world! I've heard a few horror stories regarding service issues at Camping World. I know that they recently restructured their service department. Maybe due to customer complaints?

So far the service has been pretty good. We are currently waiting to get approval from Forest River on the floor issue. Hopefully Camping World will keep things moving. If not I might join the complaint threads. :-)
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Old 10-06-2015, 09:05 AM   #8
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We have a new 240 RBS also, I have had a couple more issues than you though. Our first outing resulting in the slide out not working. Had to spend the whole weekend with the slide out in. Our second problem was no pressure in the sink handle, and then a lot of miner issues. We have the some issue with our dinette. Forest River is suppose to be making a new table, its been 2 months, Once the warranty goes out we are going to have a talk with the camping center as too why we have a camper that sleeps 4 but will only sleep 2. Last week we had a bad rifer. IT would not come on with gas or electric. It was repaired and all is good. We have a cushion that has a hard spot where is looks like someone laid something on it and it would not come clean. We are still waiting on the cushion. They are stating that they have to get a whole new set to replace the one. But all in all I love the lay out and have had a blast taking out. Also I cut a piece of plywood and made a table big enough to use as a bed.
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Old 10-06-2015, 09:07 AM   #9
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Also we only have about 3 min worth of hot water for the shower. I don't know if this is normal or not. But will be getting this taken care of shortly
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Old 10-06-2015, 05:13 PM   #10
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Also we only have about 3 min worth of hot water for the shower. I don't know if this is normal or not. But will be getting this taken care of shortly
Man! You've had a hard go of it philscobra! I'm sorry for your troubles. Hopefully you can get everything ironed out soon.

We are still waiting for our dealer to get approval back from Forest River to dig into our floor issue. I was told it usually takes 4 to 6 weeks.

The correct dimensions for a newly built dinette table were also sent to Forest River so that they could build us a new one that fits. No clue how long it will take. Supposedly the cushion and TV are in process as well. It's been a little over 3 weeks so far. Hopefully the replacement parts will show up while the floor is getting fixed. At least we can use it while we wait.

Your struggle with the slide on your maiden voyage sounds like a nightmare. Keep us posted as things progress. I'll do the same.
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