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06-21-2016, 09:32 AM
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#1
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Member
Join Date: Apr 2016
Location: D'erm NC
Posts: 87
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Awning Collapse
So. Immediately after setting up a quick burst rain squall passed. The "auto-dump" feature of my 22' awning didn't work. I went to retract and it wouldn't move. In a moment...slow, creaking bending of the forward (first) and the rear (next) support arms. Then it dumped.
Several very experienced campers (and mechanics) helped me unpin the arms from the shock pistons, and re-bend the aluminum enough to get the awning retracted. We secured it with zip ties and continued on camping for 5 days. We declined the offer of coach net to come out and remove the awning and stow it in the camper (!!??) (the flat trailer tire is another tale)
Made the 500 mile trip home ok . Camper is now back at the dealer...6 weeks or so is the scheduled repair time. (under warranty...seems that the gas strut was frozen). While there....the tv will be connected to the sound bar (as it should have been in April), a couple of other items "fixed", and hopefully we'll be able to camp again in late July / August.
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Retired U.S. Coast Guard Mustang
Presently a librarian @ Duke
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06-22-2016, 04:04 PM
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#2
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Left Coast
Join Date: Dec 2014
Location: vancouver,washington
Posts: 15,649
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Think awning poles....
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06-22-2016, 04:33 PM
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#3
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Senior Member
Join Date: Oct 2012
Location: Mile Hi City
Posts: 639
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Quote:
Originally Posted by 2016251RKS
Camper is now back at the dealer...6 weeks or so is the scheduled repair time. (under warranty...seems that the gas strut was frozen). While there....the tv will be connected to the sound bar (as it should have been in April), a couple of other items "fixed", and hopefully we'll be able to camp again in late July / August.
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Sounds like the 6 weeks is for the new strut maybe? Seems like they could call you when the parts came in and keep it for a week rather than 6. At least you could use it for the summer..? That has to be extremely frustrating. 
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2015 Denali Duramax 2500
2017 Coachmen 229TBS
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06-23-2016, 01:12 PM
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#4
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Member
Join Date: Apr 2016
Location: D'erm NC
Posts: 87
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Yes. It. Is. I'm going to predict a decayed / discharged battery. Oh, the need for a disconnect switch becomes obvious, in hind-sight. I think they wanted to have eyes-on the damage / temp repairs before committing to a warranty repair.
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Retired U.S. Coast Guard Mustang
Presently a librarian @ Duke
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06-23-2016, 01:24 PM
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#5
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Senior Member
Join Date: Jan 2016
Location: x
Posts: 12,423
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Quote:
Originally Posted by 2016251RKS
Yes. It. Is. I'm going to predict a decayed / discharged battery. Oh, the need for a disconnect switch becomes obvious, in hind-sight. I think they wanted to have eyes-on the damage / temp repairs before committing to a warranty repair.
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let them see the damage order the part and call you when it comes in so that you can use your rig.
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Retired Navy
Jake my sidekick (yellow Lab) 10/04 - 05/20
2017 RAM 2500 CC 4X4 Cummins Diesel
2016 Flagstaff 26 FKWS
AF&AM & El Korah Shrine of Idaho
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06-23-2016, 01:36 PM
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#6
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Moderator Emeritus
Join Date: Dec 2012
Location: North Carolina
Posts: 11,069
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Sorry. Is it at Plemmons or CW? If you are at Plemmons in Raleigh, any issues, ask for Wells. he was very helpful with all of my issues. You do have to stay on top of them and double check behind them to make sure it is done but once they do it, it is usually done right. If CW in colfax, well all I can say is call every day and don't buy the waiting on warranty approval (don't ask how I know!!!!)
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2014 Crew Cab Chevy Silverado 3500 4wd Duramax/Allison
2014 Sabre 34REQS-6
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06-23-2016, 01:38 PM
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#7
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Member
Join Date: Apr 2016
Location: D'erm NC
Posts: 87
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It's at the dealer in Lexington, NC. My Dear Wife is on it like a hound on a hot trail.
__________________
Retired U.S. Coast Guard Mustang
Presently a librarian @ Duke
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06-23-2016, 01:41 PM
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#8
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Moderator Emeritus
Join Date: Dec 2012
Location: North Carolina
Posts: 11,069
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Country roads was very helpful with an awning repair on our old TT a couple of years ago. They got it in and out in the same day. Good luck with it.
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2014 Crew Cab Chevy Silverado 3500 4wd Duramax/Allison
2014 Sabre 34REQS-6
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06-23-2016, 01:46 PM
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#9
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Member
Join Date: Apr 2016
Location: D'erm NC
Posts: 87
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I hope so. Once sighted, and parts ordered, it seems like a 2 hour fix. I'm thinking 2 weeks should be the max needed. I think 6 weeks is the standard answer. DW will be in close contact, of that I'm certain.
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Retired U.S. Coast Guard Mustang
Presently a librarian @ Duke
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07-23-2016, 04:45 PM
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#10
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Buckskin
Join Date: Feb 2014
Location: North Georgia
Posts: 31
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I am old but someone much older than me said to aways bring in awning before storm, if you leave camper and at night. Followed his advise and never had problem. Saw new Surveyor owner's awning collapse during quick storm one night at campground last year; talk about ruining a camping trip. It was wind and not rain that broke support arm.
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2012 Toyota Tundra Double cab 5.7L 2wd towing pkg
24' 2014 Surveyor 201RBS
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07-24-2016, 12:47 PM
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#11
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Senior Member
Join Date: Sep 2014
Location: NC
Posts: 477
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While at the beach 2 weeks ago I heard a storm coming in the middle of the night, I got up and angled one side of the awning down, fortunately it was just a rain storm, no wind.
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2017 Surveyor 33RETS with Residential Refrigerator and Inverter
2005 Ford Excursion 6.0L 2WD
Nights Camped 2016 27, 2017 29
2018 25 2019 25
2020 24 2021 28 2022 302023 30
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07-24-2016, 12:49 PM
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#12
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Left Coast
Join Date: Dec 2014
Location: vancouver,washington
Posts: 15,649
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For me, that's standard deployment....also helps with wind...
Sent from my XT1585 using Tapatalk
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07-24-2016, 01:01 PM
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#13
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Georgia Rally Coordinator
Join Date: Jun 2015
Location: GA
Posts: 24,496
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Quote:
Originally Posted by bob caldwell
For me, that's standard deployment....also helps with wind...
Sent from my XT1585 using Tapatalk
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And using awning hold down poles. Later RJD
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Days camped 2019 62
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07-24-2016, 01:04 PM
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#14
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Left Coast
Join Date: Dec 2014
Location: vancouver,washington
Posts: 15,649
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And de-flapper poles
Sent from my XT1585 using Tapatalk
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