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Old 07-06-2017, 09:36 AM   #1
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Front Cap Fading

While camping this past weekend I noticed my front cap is fading and discoloring. I contacted the dealer and the service manager immediately started the claim process, got the decals ordered and is willing to work with us on getting it repaired between trips.

Just and FYI...Forest River is aware of the problems with the discoloration and is working with the dealers and customers to take care of it.
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2017 Surveyor 33RETS with Residential Refrigerator and Inverter
2005 Ford Excursion 6.0L 2WD
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Old 07-06-2017, 09:50 AM   #2
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What year is your trailer.
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Old 07-06-2017, 10:15 AM   #3
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Quote:
Originally Posted by Donna Begley View Post
What year is your trailer.
Looks like a 2017 according to his sig..... That's a brand new trailer
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Old 07-06-2017, 10:17 AM   #4
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It is a very early 2017, ran out of its 1 year warranty in May.
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2017 Surveyor 33RETS with Residential Refrigerator and Inverter
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Old 07-06-2017, 10:21 AM   #5
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Originally Posted by Coolharts View Post
It is a very early 2017, ran out of its 1 year warranty in May.
Still good to see they will be taking care of you.
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2017 Coachmen Apex 269RBKS with Summit Pkg.
2014 Ford Expedition with factory installed HD tow pkg.
Blue Ox SwayPro WDH
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Old 07-06-2017, 10:33 AM   #6
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No complaints here with the service so far.


We did buy the 2nd year extension of the Warranty but I do not believe that comes into play here.
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2017 Surveyor 33RETS with Residential Refrigerator and Inverter
2005 Ford Excursion 6.0L 2WD
Nights Camped 2016 27, 2017 29
2018 25 2019 21
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Old 07-09-2017, 12:13 AM   #7
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Hello, I just joined FRF for this reason, we bought a 2016 Surveyor 243RBS in April of 2016, and the front cap is fading already. Can you please provide a contact number to address this with Forest River?
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Old 07-09-2017, 01:25 AM   #8
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My 2016 also started to fade. Used a stripping solution with gray (1000 grit) 3M pad to remove oxidation and then applied 6 coats of polymer. Looks better than new. Click image for larger version

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Old 07-09-2017, 07:43 PM   #9
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Thanks Gmar60, that looks nice, but it also sounds like a lot of work. I am hoping that Forest River will step up and take care of the problem, this is certainly a defect that needs to be addressed.
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Old 07-09-2017, 09:01 PM   #10
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Not so much work as time as it requires 20 minutes between coats to dry. After scrubbing oxidation off, the polymer just wipes on. No polishing required.
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