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Old 09-16-2012, 08:51 AM   #21
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Door closing

We have a 2011 189 surveyor, have had only a few minor issues. Door closes without any problems. good luck with your dealer.
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Old 09-16-2012, 10:02 AM   #22
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I would say go back to the dealer and hold his feet to the fire(if it is still under warranty) get it fixed, sale it(take your medicine) and start over.
Doesn't sound like you will be comfortable even if everything gets fixed. In the back of your mind you will be wondering what next is going to happen. That is not what camping is all about.
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Old 09-16-2012, 11:41 AM   #23
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Well it gets a bit worse. We are packing up this morning and water is leaching under the bed storage. I have pictures. Appears that water is in the walls somewhere. I found some rotted wood in the compartment which means it has leaked there before. I never saw it until today.

I could not sell this unit to a person in good conscious. I really need FR to step up on this. I honestly don't see how they could fix this without tearing walls out. Disheartening.

I either need my money back or another unit like this one. I honestly think FR builds a good product but mine must have went through QC on a Friday at 4:45.

I am trying to keep good spirits about this. If anyone has a contact that might could assist, I would appreciate it.
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Old 09-16-2012, 11:45 AM   #24
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Old 09-16-2012, 11:59 AM   #25
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More water in front storage. Notice how the flooring has turned.

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Old 09-16-2012, 01:28 PM   #26
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Quote:
Originally Posted by Lpboy View Post
Looking at the wheels and undercarriage there doesn't seem to be anything that looks out of line. Wheels and tires are perfect. The comment about the frame possibly being an issue has me thinking. Question, how hard is it for you guys to close your outside door?
Mine closes fairly easily for an RV door. Takes more effort than a car door if that is any guide. Matter of getting the latch to catch.

If your door is binding - that is rubbing against the frame of the doorway, then you may have some serious structural issues. Check for chipped paint along the edges and see if the hinge looks in order.
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Old 09-16-2012, 02:20 PM   #27
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I'm afraid this is yet another example of why a used unit can be a good idea. We're quite happy with our 10-year old rig we bought two years ago.
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Old 09-16-2012, 02:57 PM   #28
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"Overfilled the tanks" Thats a new one. Reminds me of the time I complained that our Gas range burner grates were chipping and sales guy told me I either overheated them or put to heavy of a pot on it. What did he think we were doing? I wanted to stick one of those kettles you see on the cartoons with the canniballs cooking up people and stick him in it. LOL Sometimes you wonder if these sales people think before they speak.
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Old 09-16-2012, 03:10 PM   #29
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Actually that was a service mechanic that said that. Ugh. Anyway, we are back home and I am still trying to find out where water is coming from. Unfortunately it seems to be in the walls. Not the nose but from the driver side wall.

I am so stressed right now as I don't know where this is going.

Oh and my hitch light stopped working this morning. Maybe just a bulb but knowing my luck .... Well anyway.

At this point the leaking is my main concern over the popping axels. Somehow I think it's all connected however.
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Old 09-16-2012, 04:32 PM   #30
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Call Rhonda at 574-534-3167 and ask her for the Surveyor Warranty Rep's number. When you get it would you please post it for everyone else.
The number I have is 574-642-3119, but she should be able to connect you with the actual rep.
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