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Old 02-19-2013, 08:18 AM   #41
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I am a member and sent a request for assistance a couple of weeks ago but have not heard anything.
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Old 02-19-2013, 08:27 AM   #42
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I wonder how many requests they get. then again they may be investigating into the matter based on what you've sent them for information and evidence. Sometimes the more detailed you lead out of the gate with the easier it makes it for them to go at the manufacturer.

accurate evidence is always good.
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Old 02-19-2013, 09:05 AM   #43
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Probably a lot ..

You know I guess I come into this industry a bit blind. Usually I research something to death but I am shocked at how the RV industry operates. It seems to me its about selling as many units as possible as cheaply made as possible with enough service behind it to barely get you by. The fact that we have to "deal" with these types of issues really amazes me. Case in point, I have had major leaks. The dealer finally says send it back to FR. FR says that they will fix but this has gone on for way to long. Come to find out that some of the latest leaks was caused by the dealer fixing a delam issue (A piece of wood left between the skin and wall - how did that get thru QC?). Dealer says we can possibly find someone that will buy it but we have enough inventory ... FR says well the dealer has taken the profit on the unit ... they should deal with it. Back and forth. We don't deserve to take such a hit on this trailer. I know in my business, this would never work. Now ... what if this was a brand new Ford F-150 that arrived with a bent frame (same type of issue) ... how many people would let that issue go on that long. Its a shame that lemon laws cover the powertrains of RVs and not the "other stuff that leaks, breaks etc ..."

I have tried to take the high road on this ... I really have. Maybe I am too nice.
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Old 02-19-2013, 09:31 AM   #44
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You might try contacting your state's attorney's general office for assistance.
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Old 02-19-2013, 09:33 AM   #45
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I may do that. Thank you.
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Old 02-19-2013, 09:37 AM   #46
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lol but not funny. Purchased a 2012 FOCUS with 250 kms on it (transfer from another dealer. Had problems on the drive home.
Took a year to get Manufacturer to accept defeat in facts and purchase the car back from us and write the remainder of the loan off.
We in Canada dont have the lemon law protections you do in the states unfortunately.

Stick with it. Dont loose all hope despite it being discouraging.
Sometimes it takes a long time to get things resolved. (personally - 9 years for a military injury to be identified and corrected and in 20 minutes a US specialist finds the problem.)

I have what looks like a section of male anatomy under my roof membrane. so I hear you on the QC issues.
Issue FR a dead line. 14 days is generally enough time when they have had it this long. Send everything again from the start registered mail signature required. dont use emails. then go to the Attorney Generals office if thats where your state deals with items.
Everything in NB is covered under what we call the Consumer products warranties and liabilities act which denotes that all things sold New and or Used are to be functionable for their intended purpose for a determined period of time. A judge relies upon the industry standards for servicability of bith a new and or used item.
You must have something similar where you live.
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Old 02-19-2013, 10:00 AM   #47
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I wonder if I should go up higher at FR? Does anyone have a contact with someone at FR that could help. Higher than warranty?
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Old 02-19-2013, 10:59 AM   #48
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One thing I have found to be helpful and difficult to be ignored is a paper trail. Today you can use actual paper, emails and sometimes text messages. I recommend you put all of your communications in paper or email (no phone calls) and begin an informal log on your computer with dates and content of your messages. When you have to communicate with the next person you will have the facts ready for them. When others have to communicate with you through paper or email most recognize they are leaving a trail that may come back to bite them. Another thing that in some instances is of value is to send copies to all parties concerned or involved. Keep it positive and polite. Let them know you are in it together. Ask them, "What can I do to help or facilitate this matter? Is there someone I can contact?" This will let them know that you may be talking to others without sounding hostile. I like to end each of my communications with a question that requires an answer. If you don't receive an answer in a resonable length of time you can rephrase your question and ask again. A failure to respond on their part over time, can be used to demonstrate a reluctance or refusal to help you with your issue. Good luck and keep us up to date.
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Old 02-19-2013, 11:01 AM   #49
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Not trying to play devil's advocate here, but we get what we demand through our buying habits. There are options out there with the quality control you are looking for- they are the 80K Airstreams. But, notice, you purchased a trailer that was much cheaper. They could spend the time and effort to go over every nook and cranny with a fine tooth comb- but very few would pay for it, and the guy down the street would get them out as quickly as possible and sell way more trailers. Now, I'm not saying you got what you deserve- your troubles are much more severe than what most experience. I do feel for you and I hope FR comes through like they should. But, at the same time, if you expect a phenomenal level of QC, be ready to pay for it. I understood that my camper was built as quickly as possible when I purchased it. That's why I climbed on the roof and started checking the seams and then checked the window seams to ensure I had no places for the potential of leaks. I could have paid a LOT of money for that type of oversight- but chose to save money and do it myself. If it were me, I'd get it fixed and then trade it in. Don't let this deter you from RVing. And, when you get your new one, take an hour and a tube of Dicor and check every seam. I hope this post doesn't sound heartless or condescending as that is not my intent. By the way, my skylights leaked also. I took out the screws on the interior panel and then caught the water- nothing got wet or damaged. Used Dicor sealant to fix the leak the next day.
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Old 02-19-2013, 11:25 AM   #50
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Thanks for the reply. This is exactly my point with what this industry has conditioned everyone to accept. I understand that its not an airstream. I just simply want a trailer that doesn't leak. Going back to the car example, would anyone be satisfied with ANY car from the cheapest to the most expensive that leaks. Of course not. Most come off the line and do not leak I suspect. At the very least, a camper should be a solid leak free structure where most things operate as expected. I believe that regardless of the price you pay for an item, there are certain standards of quality that should be maintained. Just about everyone I have spoken to has in some way had to fix a leak or a faulty electrical circuit etc ... Now I am a very understanding person, I know that lightweight materials are generally cheaply made by other manufacturers than Forest River. I can say that the warranty department has been working with me. They have also been very honest when they found additional leaks that I didn't even know about. (City water, hot water heater etc) Maybe its JUST my trailer (I suspect not). I have always said that if I didn't have bad luck, I would have none.

I will say that the experience that I have had with my dealer is not one that instills much confidence in the industry.
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