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Old 06-06-2012, 10:22 PM   #11
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Am glad you were able to get it resolved and getting a "better" antenna. Was concerned that all of our "input" was for not. Happy Camping!!!
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Old 06-15-2012, 10:00 PM   #12
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Turns out it wasn't just the antenna. The tv still doesn't receive digital signals. Contacted the manufacturer, ASA Electronics and was very optimistic I could get the tv replaced but, even though the tv didn't work since day one, didn't matter. Apparently the warranty is 12 months and no more. The first lady I spoke to said it probably wouldn't be a problem because they like to extend the warranty for a few months as a customer service, but the last lady that was spoken to must have been having a really bad day, because apparently she was short and sharp and said 12 months means 12 months, can't help you. Lovely. I took delivery of my trailer at the end of March 2011. Crapola
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Old 06-20-2012, 01:28 PM   #13
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I represent ASA Electronics, the producer of the JENSEN brand of televisions, stereos, and speakers, Voyager brand of observation monitors and cameras and the Advent brand of appliances. At ASA, we strive to provide excellent customer service and product satisfaction and would like to offer some assistance in this matter.

I would like to apologize for the conflicting information you received regarding the warranty coverage on your JENSEN TV. We do offer our customers a grace period to allow reasonable time for end-users to coordinate warranty repairs with their servicing dealer. Based on your information noted above, it would appear you would still be under that grace period. Please contact me direct via private message here with your contact information and I will have one of our representatives contact you to process your warranty claim.

We look forward to hearing from you.
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Old 06-20-2012, 01:37 PM   #14
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Customer Service! Rare, but great when it's there..
Way to go JensenRvDirect!
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Old 06-20-2012, 02:03 PM   #15
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I like it!!!!! Way to step up!!!
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Old 06-20-2012, 07:39 PM   #16
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JensenRVDirect, I sent you a private message with my contact details but I'm not sure if it went through as I am using campground wi-fi and it's not the greatest. Could you advise please and if you didn't receive it, I will resend......thanks
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Old 06-21-2012, 08:29 AM   #17
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Quote:
Originally Posted by 2011sv264 View Post
JensenRVDirect, I sent you a private message with my contact details but I'm not sure if it went through as I am using campground wi-fi and it's not the greatest. Could you advise please and if you didn't receive it, I will resend......thanks
I did not receive the private message. If it is more convenient for you, feel free to call our Technical Service department at 877-845-8750 (M-F, 8:00AM to 6:00PM EDT). I'll pass this topic on so they are aware, in case you call in.
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Old 07-02-2012, 05:40 PM   #18
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As it stands now, I will be contacting ASA when I get home in august and they will arrange to ship me a new tv. They have been just fantastic and as of now, I would pick them over another company because as far as I am concerned, if everything transpires as I feel it will, they really stand behind their products. It is so very nice to see in this day and age. I will keep you all posted..........
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Old 08-20-2012, 08:29 PM   #19
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Well, here I am again. Got home from vacation and called ASA Electronics Customer Service and they are as advertised. My brand new replacement TV arrived today. I can't say enough about how easy they were to deal with and obviously stand behind their products. I would not hesitate for a millisecond to purchase their products or recommend them to friends or family. I am happy as a clam......Thanks JensenRVDirect, you're awesome....
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