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Old 01-16-2011, 10:15 AM   #1
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maiden voyage hot water trouble

We picked up our 2011 Surveyor SPT293 yesterday and we're on a shake down trip. We didn't need hot water until this morning. There is none. The kitchen sink is as cold as the cold water. The bathroom hot water feels warmer, but by no means hot. I've checked the hot water heater by touching the pressure relief valve. It's hot to the touch which tells me that the water inside is hot. The water heater switch next to the oven did lite up last night, but is now dead. Of course we accidentally left all of the owners manuals as the house in our rush to get on the road. So I'm turning to the forum for help.
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Old 01-16-2011, 10:23 AM   #2
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Sounds like your bypass valve, located between the cold water line going into your water tank and hot water line coming out is open. This allows the cold water going into the tank and the hot water coming out to mix. Your water at the faucets will usually be warm or cool depending on how cold the water is where your camping.
If the oblong handle is perpendicular to the line it's closed, parallel is open.

Hope this helps.
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Old 01-16-2011, 10:27 AM   #3
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Where it this oblong handle?
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Old 01-16-2011, 10:29 AM   #4
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If the hot water tank is hot you should have hot water to the taps - if I recall correctly it did take a while (seemed like forever) to get hot water on the first run to the taps - we started with the bathroom taps let it run till hot water came. The rest of lines had hot water in a short period after that.
.
BTW you may have the DSI hot water heater which will allow you to run the tank on electric (switch on water heater) rather than gas (Inside switch)
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Old 01-16-2011, 10:32 AM   #5
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I let both sinks and the shower run for at least 30 seconds with no change in temp. I don't think it a distance issue.
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Old 01-16-2011, 10:33 AM   #6
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The by pass system on the 293 is under the kitchen sink - you will need to remove the panel (3 screws IIRCC)to access it - though my understanding is that if in by pass mode your hot water tank won't get any water...
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Old 01-16-2011, 10:35 AM   #7
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Quote:
Originally Posted by grb2980 View Post
Where it this oblong handle?
The handle is located on the line itself. There will be handles on the lines going into and out of the tank. These should be opened. There will be a line going between these lines. This one is the one I'm talking about and it should be closed.
Turn the handles just the opposite of what I just posted when winterizing.
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Old 01-16-2011, 10:57 AM   #8
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This pic may help. The only thing that is probably different than your set up is there is no valve on the line coming out of the water tank, but it's the best pic I have. That's because the one in the pic has a check valve in the line keeping water from backflowing into the tank.
The bypass valve in the pic is the one I have been posting about. It should be in the posistion shown in the pic.
Hope this helps.
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Old 01-16-2011, 11:25 AM   #9
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Great help guys! Glad I brought the tool box. I was able to remove the three screws (need a square head screw driver) and remove the panel. Everything is exactly as shown in the pic. The bypass was open. I closed it and turned on the hot at the sink. Cold as ice. Scratching my head now. Sat and pondered for a while. Then using my trouble shooting skills I decided to try the cold water handle on the sink. Glorious hot water poured forth. I guess I found my first warranty issue. Thanks again to everybody.
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Old 01-16-2011, 11:28 AM   #10
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Good to hear everything is working, well almost. I guess the guy at the factory didn't know his left from north.

Check to see if all your other faucets, including your outside shower, are operating correctly. It may be the lines are crossed at the sink and if you can, just change them. May save you a trip to the dealer.
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