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Old 11-02-2010, 07:14 PM   #21
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So it leaked while it was in, very interesting ! My slide seems to be sitting very snugly when in, but one never knows ! So they basically changed the white seal on the slide or the black one outside the trailer ?

Thanks for checking my pictures and giving me hope I hope mine will be fixed too. This unit was was quite a reach for me with two kids in university and just me taking care of them, so I am devastated that a brand new trailer I could barely afford is leaking.
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Old 11-02-2010, 09:24 PM   #22
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Guess I'm pretty lucky. No issues to report yet.
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Old 11-02-2010, 09:59 PM   #23
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I am guessing that the cut out slides are prone to this as on this board there are alrerady three of us with leaking slides. Maybe all were built on a Friday afternoon
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Old 11-06-2010, 10:12 PM   #24
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I dropped at the dealer (Niagara Trailers) who agreed to do the work under warranty, kudos to them ! They were very surprised that the water was collecting at the bottom of the seals at the slideout interior corners.

They said they will fix it and let me know. Knowing them pretty well that they will fix it and stand up for their work. I wish my local dealer who is only 10 minutes away would have done the same. I drove 1.5 hours to take the trailer to them, but it was well worth it because they care for their customer and take care of them. I am most probably get it back next weekend. My fingers are crossed that this problem will be solved once and for all !
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Old 11-15-2010, 09:22 PM   #25
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I took my trailer back on saturday and water tested it today ... basically simulated a rain, aimed the end of the hose towards the air set to shower and it came down like rain, right into the trailer ! I was promised that it was fixed, it was never going to leak ever ... I did not see any single change on the seals as I had taken extensive pictures of the whole inside and outside. So far for repairs under warranty. And it cost me 200 dollars to drop and pick up the trailer for a non existing/working repair


I regret that I bought this trailer .... Water comes in from underneath obviously ... I went in and I could see it dripping and sometimes pouring in as the bottom of the front seal got full and dumped water. What a piece of junk ! A brand new unit should NOT be leaking ... And since I imported it to Canada myself now none of the Canadian dealers will touch it. 22,000 dollar piece of junk ! I am tempted to just drive it to their factory and leave it there for them to see the junk they are producing !
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Old 01-25-2011, 07:48 PM   #26
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An update to be honest and fair to the Surveyor folks ...

I have been asked to bring the trailer to the factory and they would have alok at the problem.

As soon as they saw the unit, they knew what was wrong. They took it to their rain simulation room with no leaks. I pointed out another possible leak I wasn't sure and they fixed that too after confirming that even though it was very minor, it was a leak and we all know even a minor leak kills a trailer.

The folks there really were very courtesous and customer satisfaction is VERY important for them. They are very thorough with their processes and a trailer like mine is just bad luck with all the checks. I will post some pictures of the factory on another thread.

I only camped two nights after the fix in extreme cold and snow, but the trailer was hot and I assume I would see some signs of water if the leak was going on.

My fingers are crossed that my brand new trailer is back to full health ! THANKS SURVEYOR FACTORY FOLKS !!!
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Old 01-25-2011, 10:40 PM   #27
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Exclamation

So your saying the Factory is the only recourse in fixing the slide leak? I'm curious because mine is leaking in the same place, and the dealers will not commit to fixing it...

Where's the Factory located?
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Old 01-26-2011, 07:51 AM   #28
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Uh oh .. why would the dealer not commit to a fix ? That is weird.

In my case the factory took care of us because I imported it to Canada and the Canadian dealers refused to fix it because I hadn't bought it from them and in Canada. Standards are different and I had to get it certified to use it in Canada they said, to the tune of 500 to 1,000 bucks.

So factory was kind enough to say bring it. Any competent dealer worth its salt should be able to fix it. Actually I felt very bad when I heard what they had fixed.

When we went there I was thinking that they were going to take the slide out and I couldn't be more wrong.

I need to post a picture to explain where the leak was from, my English is not adequate to properly identify the parts involved and I don't know the terminology I will do that later today when I have a chance.

I suggest you make sure that the dealers contact the factory and ask them how to fix it ...
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Old 01-26-2011, 09:52 AM   #29
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Here is the picture. The stripping covering the channels had shrunk and exposed the interior to water. Once the water got in, the interior structure channeled it right into where I was finding it.

The unit also had screws in those channels covered by whatever you call it, which were not sealed properly, and some were protruding thus letting the water inside.

The red arrows and the areas I circled shows the penetration points.


Same story on the front part of the slideout, but to a lesser degree. Whomever was working on the slideout that day deserves a good talking to ! I wonder if the serial numbers of the units which are leaking are very close, I.E. same day production ...

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Old 01-26-2011, 10:57 AM   #30
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Interesting... mine has the same issue with those areas not being completly filled in. If we drive in the rain, water does indeed enter out unit.

Now I know why!
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