Originally Posted by Logan's Run
How do you guy's rate Forest River's Quality control? and/or does it even exist? any ideas anyone?
Unfortunately, their quality is about average in this industry. Therefore, I am not at all surprised or disappointed. Before I even laid eyes on this camper, I knew it would have problems, I knew it would continue to have problems, and that it would be in a continual need of some repair. Thus is the norm among inexpensive campers like the Surveyor.
My goal is to do my best to avoid damaging this camper through use, to repair any problems as quickly as practical, and to keep it in good working order.
This is one reason I appreciate good forums like this one with so many helpful and courteous contributors. I visit often looking for tips, tricks, and warning about potential problems. This forum does not disappoint. It is made up of people who love their Forest River product despite their problems.....just like me.
During my initial inspection, we found the following problems with my Surveyor:
1. Leaking sewer drains that were dry fit, but never sealed closed.
2. A disconnected water line. When we first fired up the water pump, We heard a fountain of water that we had to hunt down.
3. A hot-water-heater bypass valve was open which prevented the hot water from working properly.
4. An unplugged refrigerator that would not work on AC power.
5. A faucet clogged by some junk the pump sucked in from the fresh-water tank.
6. A broken battery box that I literally had to fasten closed with bailing wire that the dealer happily supplied for me before I pulled off the lot.
7. Under inflated tires, which the dealer said I would have to fill myself.
8. A dead battery that the dealer said he didn't need to charge, because, "It will charge when you hook up the cable to your truck." Fortunately, he was right.
AND, I pulled it off the lot anyways!
On the plus side, I knew this two-year-old 2008 camper that the dealer said was "brand new" was an absolutely true statement. No one could have possibly used this trailer even once with all the problems it had.
Bottom line. Will I consider a product form Forest River again? Yes absolutely. If I buy a product from a competitor, will I expect it to be any better quality? No. Do I trust the dealer to take care of me as a customer? No. I never have, and I never will. I have no use for dealers no matter what product they are selling. If they have what I am looking for, I will buy it. The only two things any dealer will ever do well is collect money and deliver the title work. No matter what you think of dealers, the only way they can stay in business is if they have at least one honest accountant on staff to collect money and deliver title. It appears that nothing else is required.
Sorry about that everybody. That's all for now. I have put away my soapbox for today.
I hope all of your problems are resolved quickly and as pain free as possible so you can have a nice time enjoying your new RV.