I can only speak from my personal experience with this topic. We purchased a new Wildwood XL Sport which was supposed to come with a fantastic fan in the bathroom (according to their brochure). We didn't notice this until after looking at our friends identical model. When we called the selling dealer they contacted FR and a brand new one was shipped directly to me and was installed at the local dealer at no cost.
I would look into your situation deeper with the local dealer and even call FR directly and remember that most dealers original answer is no even if you are due the item. A good dealer is sometimes hard to find.
Good luck with you situation.
Scott n Kimmer
Nights Camped: 2013-15 2012-28 2011-16 2010-10 2009-30
2007 Dodge Ram 1500 Quad Cab 2WD w/trailer pkg 345HP 5.7 Hemi/5spd Auto/3.92 Rear
2008 Wildwood 23FLSRV - Prodigy Brake Controller - BlueOx WD Hitch
2011 Harley Electra-Glide Ultra Limited (His Bike) - 2005 V-Star 650 Classic (Her Bike)