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Old 01-25-2011, 09:04 PM   #31
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Just a feedback ..threegr8katz, your trailer is a prototype and is not in general production. It was a test batch they had to contain the water when the slide was pulled in.
Goomph,

Did the factory share any additional information about the leakcatchers in this prototype build? I also have them on my 2011 Rockwood 2901ss. Fortunately they have also been dry but I wonder if I should change anything with my seals. How did they fix your trailer?
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Old 01-25-2011, 09:25 PM   #32
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The only thing they shared is that it was an experimental thing and Surveyor does not have them yet. It is meant to catch the water which comes in through the sides as the rubber seals fold in.

It is NOT meant for the kind of leaks my slide was experiencing.
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Old 01-25-2011, 09:39 PM   #33
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Goomph,

Thanks for the update. I hope that you TT is now fixed and remains dry. Happy camping!
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Old 01-25-2011, 10:09 PM   #34
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While I don't have a surveyor, I will say that both slides in my Flagstaff 831RLBSS have been in and out around 20 times and not a lick of water evident anywhere.

I also live on Vancouver Island. You wanna talk rain? Brother, we got it!

"One day it started raining, and it didn't quit for four months. We've been through every kind of rain there is: little bit of stinging rain, and big old fat rain, rain that flew in sideways, and sometimes rain even seemed to come strait up from underneath. Shoot, it even rained at night."

http://www.moviewavs.com/php/sounds/...le=raining.mp3



The trailer sits in it 24/7 in the driveway. Slides can be in or out depending on whether or not we feel like being in it.

My Flagstaff also has the slide awnings, which may help a bit. We got it with the awnings so we would be able to close it up in the rain and minimize the water, leaves and crud that came inside with the slide roof.

Maybe you just got a dud?

I know that doesn't help any, but it happens......
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Old 01-25-2011, 10:31 PM   #35
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Purchased my 2011 SV-291 in October 2010. I have been reading this forum front to back about issues with this model Surveyor! To date...my slide leaks right side bottom corner closest to bed...four of the plastic inserts for the ladder rungs cracked the second time I climbed the ladder...water module valve for the toilet started leaking...water heater gas side will not light, have determined the module board is bad...concertone unit does not work on AM/FM. To date only the water valve has been resolved...Local dealer had me pay for the part and I waited two months for Thetford to approve the claim before the dealer would refund my money!

Now, I do understand that installed items from different manufactures do not fall under the workmanship of Forest River. But they should consider their track record before installing their components!

I purchased my Surveyor from Country Roads RV center in Winston Salem, NC. I shopped the internet and they offered the best price, but were also 500 (our winter location and 1800 from our summer location) miles round trip away. Which adds to my dilemma for considering attention to my warranty repairs! Since my Surveyor was not locally purchased, I have been pretty much on my own...I have found one dealer that would look at the issues, but would like me to leave the trailer for several months with no promises of fixing the problems! That's unacceptable! I'll just make the repairs to the best of my ability using this forum, and try to enjoy my SV-291 until money allows the purchase of another Manufacturer!

I have to side with Goomph...I'll never purchase from Forest River again!
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Old 01-25-2011, 10:56 PM   #36
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Originally Posted by seadoomx View Post
Purchased my 2011 SV-291 in October 2010. I have been reading this forum front to back about issues with this model Surveyor! To date...my slide leaks right side bottom corner closest to bed...four of the plastic inserts for the ladder rungs cracked the second time I climbed the ladder...water module valve for the toilet started leaking...water heater gas side will not light, have determined the module board is bad...concertone unit does not work on AM/FM. To date only the water valve has been resolved...Local dealer had me pay for the part and I waited two months for Thetford to approve the claim before the dealer would refund my money!

Now, I do understand that installed items from different manufactures do not fall under the workmanship of Forest River. But they should consider their track record before installing their components!
You're very chaitable! I would say FR should absolutely be responsible for the components installed by them in thier factory in thier products.

I look at it this way:

If a car manufacturer uses parts from another company in thier vehicles (IE: moog, AC Delco, etc) and it breaks under warrranty, they still replace the part at no charge.

Why should a 40,000 dollar trailer be any different than a 20,000 dollar car?




Quote:
Originally Posted by seadoomx View Post
I purchased my Surveyor from Country Roads RV center in Winston Salem, NC. I shopped the internet and they offered the best price, but were also 500 (our winter location and 1800 from our summer location) miles round trip away. Which adds to my dilemma for considering attention to my warranty repairs! Since my Surveyor was not locally purchased, I have been pretty much on my own...I have found one dealer that would look at the issues, but would like me to leave the trailer for several months with no promises of fixing the problems! That's unacceptable! I'll just make the repairs to the best of my ability using this forum, and try to enjoy my SV-291 until money allows the purchase of another Manufacturer!

I have to side with Goomph...I'll never purchase from Forest River again!
Unfortunately, from what I've read, the other RV manufacturers aren't much better.....

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Old 01-25-2011, 11:03 PM   #37
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Exclamation

Goomph posted on another thread that he went to the factory for his repairs...sounds like a road trip to me!
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Old 01-26-2011, 12:02 AM   #38
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I read through this entire thread and the thing I take away is this, and it partly makes me nervous, problems and manufacturing issues arise no matter what product one buys new today. Crap happens, the question is how does the manufacturer step up to the plate when it does?

Great White, I hope and pray my Rockwood Roo I ordered 2 weeks ago comes off the line in tip top build, because I do have concerns with FR stepping up to the plate with any issues.

I tend to be a picky consumer when it comes to major purchases. I love my boat and being on the water. Two years ago I bought a left over 2008 Grady White Seafarer 22 and half foot walkaround with a Yammaha F250 on it. Last Spring we took her out on Lake Fontana here in the Smokies and somehow my motor injested some water. I took her to the nearest Yammaha Warranty Center in Georgia and they check my fuel..nope no water. They checked my water fuel seperator...nope no water. They pulled the motor's plugs and water poured out of the #2 and #4 cylinders.

The motor had 148 hours on it. Yammaha stepped up to the plate and bought a new power head...no questions asked.

I did not buy my boat there, they were not a Grady dealer and I had zero hassels from either the dealer or Yammaha. I wish this company (FR) had same philosophy towards customer service. From what I read here, they do not. I bought my camper from a dealer in Florida after researching pricing and so forth online, a Shamrock Dealer is in Atlanta and I think a FR dealer is east TN and perhaps Columbia. Should I need service I hope one of these will help me...
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Old 01-26-2011, 08:08 AM   #39
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There are many valid points made above my posts. The RV industry is really not stepping up to the plate for their customers.

It took a while before factory stepped up tot he plate. But I have to be honest, and say that once they did, everything was exemplary of how it should be at dealer level. They tried to mask their expressions and completely refrained from making comments when they heard of my dealings and stories regarding a few dealers, but one can read the unspoken words. Obviously what we are going through is not what the factory people wants us to go through.

But the factory is just a small part of the whole corporation, still it gives a sense of their overall purpose.

The trailers are NOT built in a haphazard fashion, they are not quickly slapped together, that is for sure. I WOULD buy another Surveyor with my eyes closed after seeing how they are built and havign spoken to the people who also built my trailer.

Mine was just a dud, a bad luck, is all I can say. One person did not do his job properly, and I ended up with a leaky trailer. The problem was, since the area was sealed shortly afterward there was no way to catch it during their multiple inspections. Maybe they also need to start inspecing that particular area is of course what comes to mind.

Purchasing a trailer in US and importing it to Canada is definitely not for the faint of heart ! We were in Florida and changed our route to visit the factory on our way back to Ontario. Actually it was a fun trip
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Old 01-26-2011, 09:32 AM   #40
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Quote:
Originally Posted by Goomph
Just a feedback ..threegr8katz, your trailer is a prototype and is not in general production. It was a test batch they had to contain the water when the slide was pulled in.
Goomph I also have a 2702SS, when you said that threegr8katz has a prototype, do you mean his TT specifically or ALL 2702s put out by FR? I live in Miami and we get the occasional monsoon (ha!) and with the TT outside 24/7 I have yet to discover a water leak.
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